Thank you for contacting the AnswerARMY.
It is upsetting you have had this experience.
It really doesn't make sense unless the line has been wound the wrong direction, please check the operators manual for guidance on proper winding of the line.
If the line will advance with a manual push it should advance with a tap on the ground, if you still are having problems after reviewing the manual, please take the unit to a local authorized service center to have the line head looked at.
Thank you for contacting the AnswerARMY.
It is upsetting you have had this experience.
It really doesn't make sense unless the line has been wound the wrong direction, please check the operators manual for guidance on proper winding of the line.
If the line will advance with a manual push it should advance with a tap on the ground, if you still are having problems after reviewing the manual, please take the unit to a local authorized service center to have the line head looked at.