Warranty Question
Getting error (null on page) when trying to register...
Warranty Question posted February 21, 2017 by Don Hodina
140 Views, 8 Comments
Question:
Getting error (null on page) when trying to register 350BT blower for extended warranty.
How can I submit the warranty to get the extended coverage?
Thanks, Don
How can I submit the warranty to get the extended coverage?
Thanks, Don
Answer
Same thing is happening to me with my blower and trimmer I just bought. Very frustrating! Does Husqvarna even care?? Would be nice to get the extended warranty coverage. Guess this was just a scam to get me to purchase the pre-mixed fuel at Lowe's.
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It looks like this has been occurring all month and I do not see any response from Husqvarna to address it or resolve it. It is frustrating that there is no voice or email contact option. I love the equipment, but this is poor customer service. Please let me know if any of you have heard from the company or arrived at a solution since posting.
Thanks!
Steve
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I am having the same issue I tried to register my 570BTS blower yesterday and today on two different computers/browsers. Both times I receive the null error. I also purchased the fuel for the extended warranty. Hope they find a fix for this soon.
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Yes, unable to complete registration online, null message. Have a new ST227P that I would like to register.
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Try calling husky at 800-448-7543. They aknoledged they are having an issue with the web site. they were very helpful.
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Yes, the 800-448-7543 Customer Service will work. I was successful in talking with them and registering my thrower. Thank you.
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March 4, 2017 and STILL NO JOY with product registration website.
I checked my calendar to verify it is 2017, not 2001. It does appear that I am in the year 2017, but regrettably I've been wrong before.
My situation -- Proof of online product registration required for a $50 rebate. Their alternate method for product registration states I need to provide a copy of the physical "registered warranty card". No physical warranty card was provided with the product nor can I located such a warranty card online.
I just double-checked the calendar and it appears to still be 2017.
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UPDATE
March 6 -- Gave up on the Product Registration website and called Customer Service (tel: 800-448-7543) on March 6. They registered product over the phone and within 2 hours I had email proof of the registration. Apologies were extended to me since they are quite aware their website is not working properly.
March 7 -- Since no customer service email address for Husky anywhere, I filled out a form as an "interested dealer" and explained problem with Product Registration. Below is the reply (received within 8 hours) -- The link goes to the Husqvarna "construction" website, not "garden" website. I haven't confirmed if this works. The phone call was a sure-thing.
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Hi ***,
Please use the following link to register your product. You may need to cut and paste into your browser.
https://www.husqvarnacp.com/us/support/product-registration/
Have A Great Day,
__________________________________________________________
Julie A Bottemuller
Receptionist
Husqvarna Construction Products Americas
toll-free phone: 800.288.5040 ext. 2297
Fax:800.825.0028
Customer Service Email:
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
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