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Service & Maintenance Question

    Jerry
    Could you guys please help me I sent this email to your...Answered
    Service & Maintenance Question posted June 7, 2010 by Jerry, last edited February 10, 2012 by HusqvarnaAnswerArmy Silver 
    1518 Views, 3 Comments
    Question:
    Could you guys please help me I sent this email to your technical people June 1 got an email saying question would be answered in 24 hours. I still have not gotten a response. I purchased this mower from Rural King in Ohio on May 23 2010. I got it home read through the information and started mowing it worked well for the first 1.3 hours and then the blades stopped. I look up in the manual and found that I had a blown 7.5 amp fuse I ran to town got fuses and replaced it. It worked well again for about 10 minutes then blew the fuse again. This time I started tracking down to find the problem and found that the wiring harness coming from the electromagnetic clutch was rubbing against a pulley and had warn a hole through the protective coating and the insulation on the wire I taped the wire and re-routed the harness so it was not rubbing and have ran the mower for about 5 hours since then with no problems so I have to assume that this was the problem. Now here is my problem I really like the mower but do not feel that I should have to be working on it in 1.3 hours nor do I think that I should have to have a electromagnetic coupling with electrical tape covering a hole in it. I also noticed while cleaning it yesterday that both rear wheels only have 3 lug nuts on them. It is starting to make me a little nervous on did I choose the right mower my gut instict is to return it however like I said earlier I do really like it and had done lots of research before purchasing it. What I would like from you is to send me a new electro-mechanical clutch since the one on there now has a hole in the wiring harness and to send me 2 lug nuts so I can install them. If you could do that for me it would keep me from returning it to the retailer and ultimately keep you from getting it back. Please let me know what course of action you would like me to follow. Taking it back to the place of purchase is really not a good option because it is about an hours drive from my home. Thank you in advance
    Jerry Shafer
    214 Lincoln St
    P.O. Box 106
    Mount Cory Ohio 45868
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    Best Answer

    Benji C.

    Dear Jerry,

    I would like to first of all apologize for the situation you are experiencing.  I can arrange for a dealer to come pick up your unit if you would like and have these issues handled.  I will contact you directly so we can tackle the dilemma accordingly.

    Regards,

    Benji C.

    Answer

     

    • Benji C.

      Dear Jerry,

      I would like to first of all apologize for the situation you are experiencing.  I can arrange for a dealer to come pick up your unit if you would like and have these issues handled.  I will contact you directly so we can tackle the dilemma accordingly.

      Regards,

      Benji C.

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    • Barry ***

      What was the email address?  Please post it if you still have it.  I need to contact Husqvarna customer support and ask for a replacement walk-behind lawn mower because the authorized service shop did not solve the problem.  I didn't buy a BRAND-NEW lawn mower to work on it -- I was already pulling my hair out trying to keep my OLD mower running.

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      • Barry ***

        hueygunner69@yahoo.com

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