This is a public Forum  public

Warranty Question

    *** McFarland
    I purchased a new 125B Husqvarna Blower in October of 2011....Answeredescalated
    Warranty Question posted February 21, 2012 by *** McFarland, last edited February 27, 2012 
    346 Views, 2 Comments
    Question:
    I purchased a new 125B Husqvarna Blower in October of 2011. This week it would not stay running and was leaking fuel. Knowing that there is 2 year warranty on the blower, I called Husqvarna to find the nearest authorized Husqvarna repair shop and took it in for repairs. They were going to call me when the problem was diagnosed and instead called the next day, talked with my wife to tell me that it was ready and there would be a $35.50 charge on it because fuel related issues were not covered by warranty.

    When I picked up the blower I was told that the fuel line needed to be replaced because it had deteriated from the Ethanol in the gas. My question is, Where in the warranty , manual or on the Husqvarna website does it ever say not to run gasoline with Ethanol or the results if you do? I called customer service at Husqvarna to no avail.
    • Be the first to rate this

      |

    • Bookmark and Share

    Best Answer

    Chip I.

     Thank you for contacting Husqvarna. Sorry you had problems with your blower. Your owners manual does state not to mix more than a 30 day supply and there is link on our website concerning ethanol and your machines running on them. /images/us/home/ . your warranty is against defects in material and workmanship. Not against outside elements brought in by the consumer. Hopefully this clarifies our warranty policy for you.

    Answer

     

    • Chip I.

       Thank you for contacting Husqvarna. Sorry you had problems with your blower. Your owners manual does state not to mix more than a 30 day supply and there is link on our website concerning ethanol and your machines running on them. /images/us/home/ . your warranty is against defects in material and workmanship. Not against outside elements brought in by the consumer. Hopefully this clarifies our warranty policy for you.

      • Be the first to rate this

        |

      • Russell B

        This does not answer anything that is questioned about leaking nor about mixing fuel. mixtures > 30 days does not cause the unit to leak. You need to pay attn. to the question and reply appropriately to the customer!

        • Be the first to rate this

          |