This is a public Forum  public

Warranty Question

    Mike Tomich
    I just received my 128djx on Wednesday. I mixed new gas with...Answeredescalated
    Warranty Question posted August 15, 2011 by Mike Tomich, last edited February 10, 2012 
    709 Views, 1 Comment
    Question:
    I just received my 128djx on Wednesday. I mixed new gas with the oil that came with the trimmer and cranked it up. It starts and runs fine until you actually start cutting grass where it does not seem to have any power, further when you tilt it, it s just stops like it is running out of gas. I took it into the local servicing dealer on Saturday and while he is going to look at it, he is telling me that it may not be covered under warranty if there is a problem with something in the carb. I am hoping this is not true. My chain saw (a husqvarna) always runs fine as did my last weed eater which I had for 10 years without any issues. Is this the case? If it is, its not much of a warranty.
    • Be the first to rate this

      |

    • Bookmark and Share

    Best Answer

    Scott W.

    Thank you for contacting the AnswerARMY.

    It is upsetting that you have had this problem.

    I did however want to explain warranty a little bit for you. Warranty covers defects in materials and workmanship for a specified period of time from the date of purchase in part based on how the product is used. Many people feel that warranty should cover anything that can go wrong, like old or bad fuel, hitting a rock with your lawn mower, or a pet chewing the tire off your mower, it does not.

    Warranty is designed to protect the end user from a manufacturing defect or a workmanship error. Your local dealer will determine the failure and if it is warrantable. The likely hood is that indeed the failure is warrantable such as a carburetor adjustment with in the first 30 days of ownership. I am sure the dealer will resolve this and you will have many trouble free years with this trimmer.

    Answer

     

    • Scott W.

      Thank you for contacting the AnswerARMY.

      It is upsetting that you have had this problem.

      I did however want to explain warranty a little bit for you. Warranty covers defects in materials and workmanship for a specified period of time from the date of purchase in part based on how the product is used. Many people feel that warranty should cover anything that can go wrong, like old or bad fuel, hitting a rock with your lawn mower, or a pet chewing the tire off your mower, it does not.

      Warranty is designed to protect the end user from a manufacturing defect or a workmanship error. Your local dealer will determine the failure and if it is warrantable. The likely hood is that indeed the failure is warrantable such as a carburetor adjustment with in the first 30 days of ownership. I am sure the dealer will resolve this and you will have many trouble free years with this trimmer.

      • Be the first to rate this

        |