I just bought a new chainsaw (PP4218AVX), but when I went to use it, there was no filler cap for the bar oil. I asked about it at Lowe's where I purchased it, and they referred me to the 800# in the manual. I have tried to call the number several times, but get no answer and it then it eventually disconnects. How do I get a filler cap for this?
I have tried 2 different phone#s and both had me pushing #s till I was blue in the face, never connecting anywhere. I'm about to take mine back as it didn't come with the bar tool & because of the lack of support.
Thank you for contacting the AnswerARMY.
It is upsetting that you have experienced this failure.
Please contact the customer service number listed in your operators manual. The representatives will be able to correctly take care of this.