Dear W,
Being that the unit carries a 2 year manufacturer's warranty my best advise is to have it evaluated by a Weed Eater authorized service technician.
In a situation like this that you describe there could be a number of things to troubleshoot; some being easy fixes to other requiring extensive knowledge in the product itself.
I have attached below a link to the service dealer locator that can further assist you with your inquery. Reminder: proof of purchase must be presented to validate all warranty work. Hope you find this information useful and thanks again for contacting us!
Regards,
Benji Corti
Dear W,
Being that the unit carries a 2 year manufacturer's warranty my best advise is to have it evaluated by a Weed Eater authorized service technician.
In a situation like this that you describe there could be a number of things to troubleshoot; some being easy fixes to other requiring extensive knowledge in the product itself.
I have attached below a link to the service dealer locator that can further assist you with your inquery. Reminder: proof of purchase must be presented to validate all warranty work. Hope you find this information useful and thanks again for contacting us!
Regards,
Benji Corti
http://www.weedeater.com/node7833.aspx