Weed Eater: Ask & Answerpublic

Weed Eater One

 
This is a public Forum  public

General Product Question

    Larry Beard
    My Weed Eater 1 was delivered with a flat front tire. The...Answeredescalated
    General Product Question posted September 30, 2011 by Larry Beard, last edited February 10, 2012 
    347 Views, 2 Comments
    Question:
    My Weed Eater 1 was delivered with a flat front tire. The valve stem had separated from the tube. That took three weeks to get replaced. Then the steering went bad and I had to wait to get the redesigned adapter. Then the wheels started locking over in a turn. Then the transmission failed and I had to take the mower 20 miles to a service center who had it over three weeks. Today a rear wheel went flat with another separated valve stem. I took a new tube and the tire to an automobile service station to get it mounted and they pointed out that the tire chords are separating from the rubber on the inside of the tire. The Weed Eater 1 is the worst piece of junk I have ever purchased. What do I have to do to get my money back?

    • Be the first to rate this

      |

    • Bookmark and Share

    Best Answer

    Scott W.

     Thank you for contacting the AnswerARMY.

    This is very upsetting that you have had these failures.

    I am not aware of any tire problems on the WE One, yes we did have a change on the steering adapter. I understand your being upset.

    It does sound like you have had everything repaired so the mower shoudl be in good shape. Weed Eater does not have a refund or return policy, this would need to be discussed with the selling company.

    We have sold 10s of thousands of these with very little trouble, and would think that with these repairs you should be good to go- I am thinking from description all these repairs should have been covered by warranty.

    Answer

     

    • Scott W.

       Thank you for contacting the AnswerARMY.

      This is very upsetting that you have had these failures.

      I am not aware of any tire problems on the WE One, yes we did have a change on the steering adapter. I understand your being upset.

      It does sound like you have had everything repaired so the mower shoudl be in good shape. Weed Eater does not have a refund or return policy, this would need to be discussed with the selling company.

      We have sold 10s of thousands of these with very little trouble, and would think that with these repairs you should be good to go- I am thinking from description all these repairs should have been covered by warranty.

      • Average Rating: Average Rating100% (+0/-1)

        |

    • Larry Beard

      If you really believe you have "sold 10s of thousands of these with very little trouble", you haven't been reading your own blogs and other third party ratings.  I will indeed be contacting Amazon.com about this.

      • Average Rating: Average Rating100% (+1/-0)

        |