Hi Thomas
Thank you for contacting the Answer Army to post your questions.
Lack of compression in an engine is caused by a scored cylinder, and a scored cylinder is caused by either lack of lubrication or an air leak. In this instance I don't believe it is from an air leak because the unit would not have started even after the Seafoam soak. Lack of lubrication does not mean that you didn't mix the fuel/oil properly, all fuel has ethanol in it and if the fuel sits for as little as 3 weeks it will start to separate and oxidize. This phase separation and oxidization causes the ethanol to turn to water. When you run that oxidized fuel through your system it will wash down the cylinder walls causing metal on metal friction which is what caused the score marks in your cylinder. I guarantee that if you remove the muffler and look at the piston you will see that the face of the piston will be severely scored.
We do stand behind our product but we can not warranty against fuel related problems. The fuel that you use is beyond our control. If you like you can take your machine back to the service center and they can confirm what I have posted here.
Thanks again for using the Answer Army.
Hi Thomas
Thank you for contacting the Answer Army to post your questions.
Lack of compression in an engine is caused by a scored cylinder, and a scored cylinder is caused by either lack of lubrication or an air leak. In this instance I don't believe it is from an air leak because the unit would not have started even after the Seafoam soak. Lack of lubrication does not mean that you didn't mix the fuel/oil properly, all fuel has ethanol in it and if the fuel sits for as little as 3 weeks it will start to separate and oxidize. This phase separation and oxidization causes the ethanol to turn to water. When you run that oxidized fuel through your system it will wash down the cylinder walls causing metal on metal friction which is what caused the score marks in your cylinder. I guarantee that if you remove the muffler and look at the piston you will see that the face of the piston will be severely scored.
We do stand behind our product but we can not warranty against fuel related problems. The fuel that you use is beyond our control. If you like you can take your machine back to the service center and they can confirm what I have posted here.
Thanks again for using the Answer Army.