Warranty Question
I bought a husqvarna bvx blower off amazon this year and had...Answeredescalated
Warranty Question posted November 9, 2011 by John Papesch, last edited February 10, 2012
219 Views, 1 Comment
Question:
I bought a husqvarna bvx blower off amazon this year and had it shipped to New Zealand. The engine has died and needs a new piston or rings, which I have been quoted as being the same cost as buying a whole new unit. The local agent tells me the warranty only applies in the country of origin. Amazon tell me I have to send it to Husqvarna and referred me to their website but I can find no contact details on the website. Can anyone give me contact details for where I should be sending it?
Best Answer
Answer
Hi John thanks for using the Answer Army to post your questions.
The unit will have to go back to an authorized service center in the US for inspection. They will need the model, serial numbers and the date of purchase. They will have to check the unit to see what the cause of failure is to determine if it is a manufacture defect or operator error. Some things to consider may be the price of shipping weighed against the price of the unit. Since the customer is responsible for getting the unit to the dealer, shipping the unit from New Zealand to the states and back may get extensive in price and outweigh the value of the blower.
Hi John thanks for using the Answer Army to post your questions.
The unit will have to go back to an authorized service center in the US for inspection. They will need the model, serial numbers and the date of purchase. They will have to check the unit to see what the cause of failure is to determine if it is a manufacture defect or operator error. Some things to consider may be the price of shipping weighed against the price of the unit. Since the customer is responsible for getting the unit to the dealer, shipping the unit from New Zealand to the states and back may get extensive in price and outweigh the value of the blower.