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Zero Turn Mowers

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Warranty Question

I purchased a RZ5424 zero turn mower on September 24th, of...Answeredescalated

Warranty Question posted November 19, 2011 by Doug Cottrell, last edited February 10, 2012

1050 Views, 4 Comments

Question:

I purchased a RZ5424 zero turn mower on September 24th, of this year, and today i walked in my garage to use it and found a baseball size knot on one of the rear tires. This mower only has 7.3 hours on it and isn't even a full 2 months old. I have looked all thru the warranty papers and could not find anything that says the tires are not covered, so i am wondering what kind of coverage the tires fall under. Thank you for any help.

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Best Answer

posted November 29, 2011 by Greg P.
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Doug,

Sorry for the delay but the server went down and I could not access this site.

The good news is that we will cover the repair for you considering the age of the unit. If you could take the machine to an authorized service center they can replace the tire for you. If they have any issues or are in need of prior authorization have them contact our dealer support technical center and we will get them taken care of. Please use the reference number assigned to your claim, 111128-000875 Just use the link below to find a service center near you for the repair.

/images/us/homeowner/dealers/dealer-locator/

I hope this helps and will reinstate your confidence in our product.

Answer

- posted November 23, 2011 by Doug Cottrell
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OK since i have no takers on this one, i am being told that my bad tire is not covered under warranty, even though it is clearly a defective tire from the supplier. Is there anybody that can tell me a phone number to talk to a person that can explain this decision to me. I had hoped to be a very loyal Husqvarna owner, but if this is the way they treat their customers, i may need to do some rethinking.
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- posted November 29, 2011 by Greg P.
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Doug,

Sorry for the delay but the server went down and I could not access this site.

The good news is that we will cover the repair for you considering the age of the unit. If you could take the machine to an authorized service center they can replace the tire for you. If they have any issues or are in need of prior authorization have them contact our dealer support technical center and we will get them taken care of. Please use the reference number assigned to your claim, 111128-000875 Just use the link below to find a service center near you for the repair.

/images/us/homeowner/dealers/dealer-locator/

I hope this helps and will reinstate your confidence in our product.
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- posted November 29, 2011 by Doug Cottrell
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Thanks and now when i replace my trimmer, chainsaw, and leaf blower, i know just which brand name i am gonna purchase.....HUSQVARNA.
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- posted October 4, 2013 by Richard Hankinson
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I just bought a new RZ4623 zero turn and i was wondering if they have a rear bagger for this model also i cant seem to find a place on the website to register this tractor?
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