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Warranty Question

    Chris Luitweiler
    I am needing an answer on what the 10 year deck warranty on...Answered
    Warranty Question posted February 16, 2012 by Chris Luitweiler, last edited February 16, 2012 
    692 Views, 1 Comment
    Question:
    I am needing an answer on what the 10 year deck warranty on the 54 ZTR covers. I have called and asked customer support and noone can give me an answer. Thanks

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    Best Answer

    Brandon M.

     Chris,

    Thank you for contacting us at Answer Army.  We will be sure to inform our teams again to be aware of the new Warranty policies, such as, the one you are questioning.  Below is the direct message from the warranty policy.

    Reinforced Stamped (Armor Protected) 10 Year Limited & Fabricated Limited Lifetime, Deck Warranties.

    These Limited Warranties are for the deck shell only – mechanical components/parts such as belts, pulleys, spindle housings, bearings, blades, rods, height adjusters, caster/anti scalp wheels etc… are NOT covered. The Limited Lifetime Warranty does not cover damage other than that resulting from defects in material or workmanship. The following are NOT considered defects in material or workmanship, and therefore are NOT covered:

    (a) Abrasion to mower decks, including sand wear;

    (b) Damage to cutting equipment by way of contact with, rocks, or other non-approved materials and/or structures;

    (c) Rust and corrosion; and

    (d) Natural discoloration of paint or other materials due to ultraviolet light.

    Answer

     

    • Brandon M.

       Chris,

      Thank you for contacting us at Answer Army.  We will be sure to inform our teams again to be aware of the new Warranty policies, such as, the one you are questioning.  Below is the direct message from the warranty policy.

      Reinforced Stamped (Armor Protected) 10 Year Limited & Fabricated Limited Lifetime, Deck Warranties.

      These Limited Warranties are for the deck shell only – mechanical components/parts such as belts, pulleys, spindle housings, bearings, blades, rods, height adjusters, caster/anti scalp wheels etc… are NOT covered. The Limited Lifetime Warranty does not cover damage other than that resulting from defects in material or workmanship. The following are NOT considered defects in material or workmanship, and therefore are NOT covered:

      (a) Abrasion to mower decks, including sand wear;

      (b) Damage to cutting equipment by way of contact with, rocks, or other non-approved materials and/or structures;

      (c) Rust and corrosion; and

      (d) Natural discoloration of paint or other materials due to ultraviolet light.

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