General Product Question
I bought a 24" Poulan Pro PR624ES snowblower only two...escalated
General Product Question posted February 29, 2012 by Brian, last edited March 5, 2012
580 Views, 1 Comment
Question:
I bought a 24" Poulan Pro PR624ES snowblower only two months ago and after only a couple light uses it has major concerns:
1) It will not go in reverse as it should. The reverse option is just a slower forward speed.
2) Major kickback and engine shuts off.
3) Gas leaks and it actually started a small fire in my driveway today.
Needless to say I'm very disappointed with the lack of quality. After calling customer service I kept getting directed to other phone numbers to call for assistance. I called a local service shop who plans on taking a look at it. Very disappointed in the customer service of this product along with the product itself.
1) It will not go in reverse as it should. The reverse option is just a slower forward speed.
2) Major kickback and engine shuts off.
3) Gas leaks and it actually started a small fire in my driveway today.
Needless to say I'm very disappointed with the lack of quality. After calling customer service I kept getting directed to other phone numbers to call for assistance. I called a local service shop who plans on taking a look at it. Very disappointed in the customer service of this product along with the product itself.
Answer
Hi Brian,
Sorry your having trouble with your snowthrower. I'm glad you were able to find a servicing dealer in your area. I'm sure we can get you squared away and back out there clearing snow. Our consumer line is 1-800-487-5951. Hope this helps and thanks for using our products.
Regards,
Chip
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