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Warranty Question

    Dennis Kinney
    I purchased a new Poulan Pro blower from Lowes on June 5,...Answeredescalated
    Warranty Question posted February 4, 2012 by Dennis Kinney, last edited February 10, 2012 
    753 Views, 3 Comments
    Question:
    I purchased a new Poulan Pro blower from Lowes on June 5, 2010, which I registered right away. the blower quit running in May of 2011, so I took it to the local warranty repair center that charged me $30.00 to check it as I could not find the receipt. They proceeded to tell me the blower had a bad motor and would need replaced. I contacted the company and Lowes to find I had been sold a blower that was 4 years old but sold as new. This is crap. I had no warranty because of this and basically I am out the money for the blower and the diagnosis by the repair center. Is this a common practice? If it is, I will proceed to buy a Stihl blower to replace it since I want something I can rely on
    Dennis Kinney
    3856 Lockwood Ave
    Toledo, Ohio
    419-491-0147
    kinneydr54@yahoo.com
    p.s. The email I received when I registered the product said save this email. Why? It seem it is basically useless and only serves to oshow me how little customer service means to both companies
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    Best Answer

    Greg P.

    Dennis,

    Thanks for contacting Husqvarna to post your question.

    The blower has a 2 year warranty from date of purchase. With your receipt, you are still inside the warranty period. Without a proof of purchase the only other way to determine warranty is from the serial number.

    Keep in mind, the warranty only covers against manufacturing defects or flaws not against fuel related damage. The receipt is of course the best proof but if you can come up with any form of proof including credit card or bank statement showing when and where you purchased the unit would suffice.

    The registration card you submitted is for factory recalls or service bulletins so that we can get in touch with you if there is a known problem with the machines.

    Answer

     

    • Greg P.

      Dennis,

      Thanks for contacting Husqvarna to post your question.

      The blower has a 2 year warranty from date of purchase. With your receipt, you are still inside the warranty period. Without a proof of purchase the only other way to determine warranty is from the serial number.

      Keep in mind, the warranty only covers against manufacturing defects or flaws not against fuel related damage. The receipt is of course the best proof but if you can come up with any form of proof including credit card or bank statement showing when and where you purchased the unit would suffice.

      The registration card you submitted is for factory recalls or service bulletins so that we can get in touch with you if there is a known problem with the machines.

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    • michael velez

       the registration should be for the warranty as well people tend to loose recipts

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    • Wayne Schwarze

      I HAVE RECEIPT AND THEY STILL WONT REPAIR IT UNDER WARRANTY, i PURCHASED MINE 8-1-12

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