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Warranty Question

    gregg babbitt
    contacted your dept. about a warranty problem and jessica...Answeredescalated
    Warranty Question posted October 31, 2011 by gregg babbitt, last edited February 10, 2012 
    601 Views, 3 Comments
    Question:
    contacted your dept. about a warranty problem and jessica hung up on me. thought maybe my problem could be worked out.guess not. thought maybe since my blower was less than a year old and my fuel mixture was correct. we could pro-rate a new blower to keep a customer happy. guess not. just hung up the phone on me. my ticke number was 92875721.. never dealt with a company like this before, that wont help with a product that was less than a year old.how can a product meltdown, when i add a little more than the recemended amount of oil,mix it in a gallon can, only put a gallon of gas in that can. use the container of oil supplied with the product? i went through proper channels to try to get service, was told that i have a piece of junk.
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    Best Answer

    Greg P.

     Hi Gregg,

    Thanks for using the Answer Army to post your questions.

    Fuel with Ethanol only has a shelf life of 3 weeks to a month. Regardless of the amount of oil you used in the mix when fuel sits for too long it starts to oxidize and separate. Then when you run your machine the separated fuel washes down the cylinder causing metal on metal friction. As you stated your using the fuel and the oil mix that came with the machine which means the fuel is almost a year old.

    As for Jessica hanging up on you I can not answer for that, she works at Dixie sales and they take some of our consumer calls. She deals with escalations so I know she is used to working with upset customers.

    I apologize for the inconvenience you have encountered but fuel related failures are not covered under the manufactures warranty.

    Answer

     

    • Greg P.

       Hi Gregg,

      Thanks for using the Answer Army to post your questions.

      Fuel with Ethanol only has a shelf life of 3 weeks to a month. Regardless of the amount of oil you used in the mix when fuel sits for too long it starts to oxidize and separate. Then when you run your machine the separated fuel washes down the cylinder causing metal on metal friction. As you stated your using the fuel and the oil mix that came with the machine which means the fuel is almost a year old.

      As for Jessica hanging up on you I can not answer for that, she works at Dixie sales and they take some of our consumer calls. She deals with escalations so I know she is used to working with upset customers.

      I apologize for the inconvenience you have encountered but fuel related failures are not covered under the manufactures warranty.

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      • Wayne Smith

        Greg, this web site says buy fuel to last only 30 days. That is one month, right. Your answer is implying this information is incorrect. If I follow the recommendations given elsewhere on this site, your response to this customer is that Husqvarna will not warranty their product even though the manufacturer's recommendation is being adhered to.

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    • Leonard Trombley

      What a losey answer

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