Darrel,
Hi and thanks for using the Answer Army to post your question.
I'm sorry for the inconveniences you have encountered with your machine. Part of the delay in getting your machine repaired could be the service center is waiting on the Kohler representative to come out and do an evaluation on the engine. If there is a question about the engine needing to be repaired or replaced, the engine manufactures will send out a representative to capture as much information as well as photos as possible. If this is the case the service center, the dealer (Bomgaars) and the customers are in the hands of the engine manufacture.
If it is in fact a manufacture defect with the engine (which includes the carburetor) the warranty should cover it completely. If it was bad/old fuel that will not be covered.
Thanks again for using the Answer Army.
Greg
Darrel,
Hi and thanks for using the Answer Army to post your question.
I'm sorry for the inconveniences you have encountered with your machine. Part of the delay in getting your machine repaired could be the service center is waiting on the Kohler representative to come out and do an evaluation on the engine. If there is a question about the engine needing to be repaired or replaced, the engine manufactures will send out a representative to capture as much information as well as photos as possible. If this is the case the service center, the dealer (Bomgaars) and the customers are in the hands of the engine manufacture.
If it is in fact a manufacture defect with the engine (which includes the carburetor) the warranty should cover it completely. If it was bad/old fuel that will not be covered.
Thanks again for using the Answer Army.
Greg