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Warranty Question

    Mark Staab
    I received a twist and edge weedeater. I read the owners...Answeredescalated
    Warranty Question posted March 19, 2011 by Mark Staab, last edited February 10, 2012 by Scott W.AnswerArmy Diesel, tagged TE475 
    824 Views, 1 Comment
    Question:
    I received a twist and edge weedeater. I read the owners manual before using it. I started to use it and within 5 minutes the spool split. The unit is BRAND NEW. I called the 800 number and nobody works the weekend. I have been trying for 30 minutes to get to "chat" with someone on ordertree. I am queue #1 with a wait time of 1 minute. I've waited 10 minutes twice no luck. Unit model number TE475, SN# 08189N701532-1.I have registered it on line.

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    Best Answer

    Scott W.

    Mark, Thank you for contacting AnswerArmy.

    You can find your local Weed Eater dealers for sales and service as well as manuals and a place to order parts using the link provided http://www.weedeater.com choose the appropriate link at the bottom of the page.

    Service Locator  (Canadian customers use postal code no spacing)

    Contact Your local dealer is your best and fastest source of information.

    For warranty consideration you should present the unit and your original dated sales receipt to the servicing dealer as well as the problem must be of a warrantable nature (a defect in materials or workmanship), incorrect or old fuel, impact damage, incorrect storage are examples of non warranty.

    Please contact our Consumer support if you are unable to find a local service center.

    The Consumer support team should be able to resolve this for you.

    Answer

     

    • Scott W.

      Mark, Thank you for contacting AnswerArmy.

      You can find your local Weed Eater dealers for sales and service as well as manuals and a place to order parts using the link provided http://www.weedeater.com choose the appropriate link at the bottom of the page.

      Service Locator  (Canadian customers use postal code no spacing)

      Contact Your local dealer is your best and fastest source of information.

      For warranty consideration you should present the unit and your original dated sales receipt to the servicing dealer as well as the problem must be of a warrantable nature (a defect in materials or workmanship), incorrect or old fuel, impact damage, incorrect storage are examples of non warranty.

      Please contact our Consumer support if you are unable to find a local service center.

      The Consumer support team should be able to resolve this for you.

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