General Product Question
I have had nothing but problems from day one.
First the steering, then the chain coming off.
Then there's a part under the front by the wheel that keeps bending, when it does that you will have one tire facing left and one facing straight.
I have called, all i get told, "TAKE IT TO A SERVICE DEALER" well i did that last yr right after buying it. I got charged. On top of that i do NOT have a truck so i had to pay someone to take it in.
I was given the factory #. All they want to do is transfer me to customer service which tells me "TAKE IT IN"
I just tried to mow my grass, I have a small yard, but 3 times i had to get on the ground and put the chain back on so i could finish.
I'm on oxygen, I bought the mower to be a HELP to me. Its nothing but stress. Less then a yr old and this many problems. Wish i could just take it back and get my money back since no one whats to fix it right (w/o charging) or stand behind the product.
What about the Lemon Law..... Fix this mower right or replace it or refund my money (without me having to pay anyone to haul it or fix it)
Average Rating:
100% (+2/-0)|
-
Best Answer
Answer
- posted May 25, 2011 by Scott W.
- Permalink
- Show/Hide Replies
Thank you for contacting Answer ARMY.
We do stand behind all of the equipment we produce. The problems you describe should be warrantable we do not offer pickup and delivery, but all of the failures that you describe should have been repaired free of charge to you. Please contact the local authorized service center for warranty repairs.
You can find your local Weed Eater dealers for sales and service as well as manuals and a place to order parts using the link provided http://www.weedeater.com choose the appropriate link at the bottom of the page.
Service Locator (Canadian customers use postal code no spacing)
Contact Us
Download Manuals (Operator's and IPL's)
Order Parts (This is a third party company not Weed Eater) or can contact local dealer.Your local dealer is your best and fastest source of information.
All repairs for warranty consideration must be evaluated and completed by an authorized Weed Eater service center. If determined to be warranty the repairs will be completed by the servicing dealer, the servicing dealer will file the necessary claims. If not warranty the dealer should provide an estimate or quote for the required repairs.- posted June 1, 2013 by Mike Brenneman
- Permalink
I have found that they do stand behind the product and will help resolve any issue, but my concern is the neumber of issues that have arisen. When buying this mower i was happy wiith the cheap price, but didnt expect it to be so cheaply made. At this point I could not in good conscience recomend this particular model or even brand to a friend and certainly do not anticipate ever purchasing another. The issues i have experienced have all been relatively small in nature but large in quantity and reoccurance. Part of me is hoping for a major issue so i can justify getting a new mower.
- posted May 25, 2011 by Scott W.
- posted July 19, 2012 by Miguel Navarro
- Permalink
I feel the same way , weedeater one is the worst investment of my life , .I have had it for less then a year and nothing but problems ,and they do not stand behind their products ,cause when you take in for service ,nothing is warranted , the service dealer are also a bunch of theives and dont know what they are doing , weed eater products should be obselee , ,and I suggest anyone wanting to buy one to think very carefully before you throw your money away with weed eater
Average Rating:
100% (+1/-0)|
Thank you for contacting Answer ARMY.
We do stand behind all of the equipment we produce. The problems you describe should be warrantable we do not offer pickup and delivery, but all of the failures that you describe should have been repaired free of charge to you. Please contact the local authorized service center for warranty repairs.
You can find your local Weed Eater dealers for sales and service as well as manuals and a place to order parts using the link provided http://www.weedeater.com choose the appropriate link at the bottom of the page.
Service Locator (Canadian customers use postal code no spacing)
Contact Us
Download Manuals (Operator's and IPL's)
Order Parts (This is a third party company not Weed Eater) or can contact local dealer.
Your local dealer is your best and fastest source of information.
All repairs for warranty consideration must be evaluated and completed by an authorized Weed Eater service center. If determined to be warranty the repairs will be completed by the servicing dealer, the servicing dealer will file the necessary claims. If not warranty the dealer should provide an estimate or quote for the required repairs.