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General Product Question

    Gray Dyer
    Air filter for my new 7021P arrived saturated with oil....Answeredescalated
    General Product Question posted May 31, 2011 by Gray Dyer, last edited February 10, 2012 
    752 Views, 1 Comment
    Question:
    Air filter for my new 7021P arrived saturated with oil. Amazon told me to contact Husqvarna. Have tried calling Husqvarna's 800 number several times over the past few days with no success. Who do I contact about getting a free replacement air filter?
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    Best Answer

    Scott W.

    Thank you for contacting Answer ARMY.

    I am puzzled by this, if the filter was sold by Amazon then they should replace the filter. If you ordered a mower and the mower got turned over causing the filter to become saturated then Husqvarna should replcae the filter under warranty at the local authorized service center.

    You can find your local Husqvarna dealers for sales and service and parts as well as manuals using the link.

    /images/us/homeowner/home/

    Your local dealer is your best and fastest source of information.

    Husqvarna does not sell any parts direct. You must contact your local Husqvarna Service center for any and all parts and service as well as pricing. Any Husqvarna dealer should be able to order parts as needed.

    For warranty consideration you should present the unit and your original dated sales receipt to the servicing dealer as well as the problem must be of a warrantable nature (a defect in materials or workmanship), incorrect or old fuel, impact damage, incorrect storage are examples of non warranty. All warranty service must be completed by servicing dealer.

    Answer

     

    • Scott W.

      Thank you for contacting Answer ARMY.

      I am puzzled by this, if the filter was sold by Amazon then they should replace the filter. If you ordered a mower and the mower got turned over causing the filter to become saturated then Husqvarna should replcae the filter under warranty at the local authorized service center.

      You can find your local Husqvarna dealers for sales and service and parts as well as manuals using the link.

      /images/us/homeowner/home/

      Your local dealer is your best and fastest source of information.

      Husqvarna does not sell any parts direct. You must contact your local Husqvarna Service center for any and all parts and service as well as pricing. Any Husqvarna dealer should be able to order parts as needed.

      For warranty consideration you should present the unit and your original dated sales receipt to the servicing dealer as well as the problem must be of a warrantable nature (a defect in materials or workmanship), incorrect or old fuel, impact damage, incorrect storage are examples of non warranty. All warranty service must be completed by servicing dealer.

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