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General Product Question

    KENNETH VALINE
    Statement from a disappointed customer.Answeredescalated
    General Product Question posted June 11, 2011 by KENNETH VALINE, last edited May 21, 2012 
    649 Views, 5 Comments
    Question:
    Statement from a disappointed customer.
    Details:

    I purchased my weed eater one back in March, it worked great for 2 mowing sessions, then once put into gear it would shake me to death and make a horrible noise. A quick look behind the rear bumper/plastic shield and I saw my rubber drive wheel was missing chunks. I did a little looking online and saw that the wheel wasn't offered separately from the transmission assembly. I loaded up my mower and dropped it off for warranty service. After about 2 weeks I checked on my mower and the dealership is having a hard time getting me a transmission, now it is a month later and I called to check on the status again and they are telling me once they got the new transmission and installed it they had to order another piece, I believe they said it was the metal wheel that connects the engine to the transmission and they hope to have that part in soon. So long story short after spending over $700 on a new mower (so I wouldn't have to worry about it breaking down) I'm mowing my yard (1 flat acre) with my push mower, again so I don't get another nasty letter from my HOA. I should have used that money to buy a used john deere or something. That's how I feel.

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    Best Answer

    KENNETH VALINE

    when I finally got my WE one back they showed me 3 other WE one's that were having the same issue as mine had. They said the local warehouse was getting a pallet load of trannys in soon. I told them they should probably start stocking them.

    Answer

     

    • Scott W.

      Thank you for contacting AnswerARMY.

      Kenneth, please ask your service center to call for technical support. Have them to explain the failure to the support team.

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      • MacArthur Eld

        Please give us the number for the service center to call. My WE One needs a new transaxle and the service center cannot make contact with anyone who can supply him the part.

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        • KENNETH VALINE

          when I finally got my WE one back they showed me 3 other WE one's that were having the same issue as mine had. They said the local warehouse was getting a pallet load of trannys in soon. I told them they should probably start stocking them.

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          • KENNETH VALINE

            Oh and the "Authorized Service Center" I brought my WE One to for service had the nerve to charge me for shop supplies and freight because "weed eater warranty dont cover that" do a little research on your service center before dropping your mower off. I didnt have much choice since this service center was the only one in my area that was still in business and answered their phones. sometimes.

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    • Miguel Navarro

      I am also very disatisfied with my mower , I've only had it for abpout7 month and it allready is giving me problems , with the motor and the vibrating which its awful,I believe they should all be recalled

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