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Warranty Question

    Bonnie Danyk
    I purchased 15" weedeater electric Trimmer and the...Answeredescalated
    Warranty Question posted June 19, 2011 by Bonnie Danyk, last edited February 10, 2012 
    242 Views, 1 Comment
    Question:
    I purchased 15" weedeater electric Trimmer and the fisrt time I used it, it caught on fire and the motor fried. The warranty says not to return the unit to the retailer and thw 1-800 number does not seem to deal with warranty issues. What do I do?? I paid $70 for something that is unusable.
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    Best Answer

    Scott W.

    Thank you for contacting AnswerARMY.

    It is very distressing that you have had this experience. Please contact your local authorized service center or the customer service number located in your operators manual. You may also need to know the extension cord length and wire size.

    You can find your local Weed Eater dealers for sales and service as well as manuals and a place to order parts using the link provided http://www.weedeater.com choose the appropriate link at the bottom of the page.

    Service Locator (Canadian customers use postal code no spacing)

    Contact Us

    Download Manuals (Operator's and IPL's)

    Order Parts (This is a third party company not Weed Eater) or can contact local dealer.

    Your local dealer is your best and fastest source of information.

    All repairs for warranty consideration must be evaluated and completed by an authorized Weed Eater service center. If determined to be warranty the repairs will be completed by the servicing dealer, the servicing dealer will file the necessary claims. If not warranty the dealer should provide an estimate or quote for the required repairs.

    Answer

     

    • Scott W.

      Thank you for contacting AnswerARMY.

      It is very distressing that you have had this experience. Please contact your local authorized service center or the customer service number located in your operators manual. You may also need to know the extension cord length and wire size.

      You can find your local Weed Eater dealers for sales and service as well as manuals and a place to order parts using the link provided http://www.weedeater.com choose the appropriate link at the bottom of the page.

      Service Locator (Canadian customers use postal code no spacing)

      Contact Us

      Download Manuals (Operator's and IPL's)

      Order Parts (This is a third party company not Weed Eater) or can contact local dealer.

      Your local dealer is your best and fastest source of information.

      All repairs for warranty consideration must be evaluated and completed by an authorized Weed Eater service center. If determined to be warranty the repairs will be completed by the servicing dealer, the servicing dealer will file the necessary claims. If not warranty the dealer should provide an estimate or quote for the required repairs.

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