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General Product Question

    Don J
    My Weedeater one has stopped working after a week. I...Answeredescalated
    General Product Question posted July 9, 2011 by Don J, last edited February 10, 2012 
    759 Views, 3 Comments
    Question:
    My Weedeater one has stopped working after a week. I purchased a Weedeater One on 7/01/11. I've used it twice and it worked fine. The last time I used it, I ran out of gas, parked the unit and refilled it the next day. It no longer starts. It won't start using the pull starter (many many pulls) and it makes zero noise when trying the ignition. I've followed the correct procedures (i.e. free control engaged, sitting on seat, parking break set, neutral, and deck clutch disengaged). I've had this unit for less that 2 weeks and I'm on the edge of taking it back to Home Depot. What is missing here??
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    Best Answer

    Scott W.

    Thank you for contacting AnswerARMY.

    This sounds as if there is a safety switch not being activated. Please contact your locally authorized service center for information on having the machine serviced.

    Do not attempt to use the machine until it has been properly repaired.

    You can find your local Weed Eater dealers for sales and service as well as manuals and a place to order parts using the link provided http://www.weedeater.com choose the appropriate link at the bottom of the page.

    Service Locator  (Canadian customers use postal code no spacing)
    Contact Us
    Download Manuals (Operator's and IPL's)
    Order Parts (This is a third party company not Weed Eater)  or can contact local dealer.

    Your local dealer is your best and fastest source of information.

    Answer

     

    • Don J

      I disconneced the sensor wires from the engine and the unit pull-started immediately.  I don't have the patience for this - it's going back to Home Depot.

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    • Scott W.

      Thank you for contacting AnswerARMY.

      This sounds as if there is a safety switch not being activated. Please contact your locally authorized service center for information on having the machine serviced.

      Do not attempt to use the machine until it has been properly repaired.

      You can find your local Weed Eater dealers for sales and service as well as manuals and a place to order parts using the link provided http://www.weedeater.com choose the appropriate link at the bottom of the page.

      Service Locator  (Canadian customers use postal code no spacing)
      Contact Us
      Download Manuals (Operator's and IPL's)
      Order Parts (This is a third party company not Weed Eater)  or can contact local dealer.

      Your local dealer is your best and fastest source of information.

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    • Don J

      I'm not going to take a mower I have owned for less than 2 weeks to a service center.  I am taking it back to Home Depot for a refund.  Quality products should not need service for years.  Thank you for answering but I would certainly not mark this answer complete yet - this product line has electrical issues - and some quality control needs to be initiated at your production facility. This was a major headache for me to get the unit home and now to take it right back to the store. 

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