Question:
Hi,
Here is my registration information: Confirmation Number: 161010-003145
Name: Kristyn Corace
Address: 203 willard clark circle
Spotswood, NJ, 08884
Model: HU725AWD
Serial: 04116M025360
Purchase Date: 09/03/2016
Warranty: 2
We did not open the mower until this spring. After opening, we added oil, checked it, all good. We mowed once-GREAT, we mowed twice-GREAT, on the third mow it just stopped. We could not get it started again. We took it to PANTANO POWER EQUIPMENT
143 FREEHOLD ROAD
MANALAPAN, NJ 07726
They said that there was no oil in it and they did not believe that the warranty would cover this. We said that there must be a problem why the engine used all of the oil up that quickly in just 2 1/2 mows. They said if we paid $105 diagnostic fee, they would take it apart and see what the whole problem was. But, they still didn't think it would be covered. If it isn't covered, we would be out our $105.
We are very confused. This is not our first mower, of course we know to add oil; which we did. Can you please help us?
Thank you.
Kristyn Corace
kris.cor@verizon.net