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Warranty Question posted September 21, 2013 by Timothy AnnisQuestion:My kids gave me a 125B blower s/n 20121000028 for fathers day 2012 that was purchased from Lowes on June 9, 2012. Son paid for it and never gave me the receipt and is now stationed in Japan. I registered it on line last week and never got the confirmation Email.
Took it to a repair shop and there was no record of me in the Husqvarna warranty database. Unit has 2012 s/n I would expect the 2 year warranty to last at least until Dec. 31, 2013 without question. What should I do?- Warranty Question posted August 13, 2013 by Nathaniel PrimusQuestion:I have a model 125B blower. I bought this blower in April 2012. It comes with a 2 year consumer warranty and a 2 year emission control warranty.
One day this July, my blower just died while I was using it. I took it to Hilliard Truck & Auto, the Husqvarna dealer and service center where I originally bought it. These guys "repaired" it and gave it back to me. When I took it out to start it, it would not. I took it back to them and they said give them a couple of days. When I called them back after a few days, they told me it was repaired and it was going to cost $90+ for the repair. Keep in mind, this blower only cost me $149. I went to discuss this with them. They initially told me "Husqvarna does not cover any fuel-related issues". I asked the service manager, "how can this be a fuel-related issue when my equipment has never seen ethanol gas?" Oh, the BS starts flowing at this point. Their own mechanic came in the office and said it was NOT a fuel-related issue, but a "stretched" diaphragm. The service manager insisted that the problem was fuel related.
I have repaired small engines since I was a kid. I can tell you, a diaphragm that has seen ethanol fuel does not stretch...it cracks! I went around and around with these guys, then I sent my complaint to Husqvarna's escalation department (escalation # 93323133). They agreed with my complaint, but told me that they could NOT override the service department! REALLY?
After much frustration and anger, I have paid Hilliard Truck & Auto (who overcharged me, anyway) $60 to get my blower back.
Why, HUSQVARNA, will you not honor your warranty? I've done everything "by-the-book". I've NEVER used ethanol-gas, I always comply with your specific starting procedure, I always use Husqvarna 2-cycle oil via the prescribed mix...and I am very disappointed with Husqvarna USA right now. I have never been so disgusted and disappointed in a company I've put so much faith in. I still put a lot of fault in Hilliard Truck and Auto for perpetuating lies and their "our-word-against-yours" attitude. But, HUSQVARNA USA should be ashamed with these results.Details:SECTION 1: LIMITED WARRANTYHusqvarna warrants Husqvarna product to the original purchaser to be free from defects in material and workmanship from the date of purchase for the “Warranty Period” of the products as set forth below:Lifetime Warranty: Ignition coils and mo- dules.2 Year NON-COMMERCIAL Warranty: Blowers for non-commercial, non-profession- al, non-institutional or non-income producing use, except as herein stated.Emission control system components neces- sary to comply with CARB and EPA regula- tions.1 Year Warranty: All blowers used for com- mercial, institutional, professional, or income producing purposes or use.SECTION 2: HUSQVARNA’S OB- LIGATIONS UNDER THE WARRANTY Husqvarna will repair or replace defective components without charge for parts or labor if a component fails because of a defect in material or workmanship during the warranty period.SECTION 3: ITEMS NOT COVERED BY THIS WARRANTYThe following items are not covered by this warranty:(1) Normalcustomermaintenanceitems which become worn through normal regu- lar use, including, but not limited to, filters, lubricants, rewind springs, spark plugs, and starter ropes.(2) Naturaldiscolorationofmaterialdueto ultraviolet light.SECTION 4: EXCEPTIONS AND LIMITATIONSThis warranty shall be inapplicable to de- fects resulting from the following:(1) Accident,abuse,misuse,negligenceand neglect, including stale fuel, dirt, abra- sives, moisture, rust, corrosion, or any adverse reaction due to incorrect storage or use habits.(2) Failuretooperateormaintaintheunitin accordance with the operator’s manual or instruction sheet furnished by Husqvarna.(3) Alterationsormodificationsthatchange the intended use of the product or affects the product’s performance, operation, safety, or durability, or causes the product to fail to comply with any applicable laws.(4) Additional damage to parts or compo- nents due to continued use occurring af- ter any of the above.REPAIR OR REPLACEMENT AS PRO- VIDED UNDER THIS WARRANTY IS THE EXCLUSIVE REMEDY OF THE PURCHAS- ER. HUSQVARNA SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUEN- TIAL DAMAGES FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ONTHESE PRODUCTS EXCEPT TO THE EX- TENT PROHIBITED BY APPLICABLE LAW. ANY IMPLIED WARRANTY OR MER- CHANTABILITY OR FITNESS FOR A PAR- TICULAR PURPOSE ON THESE PROD- UCTS IS LIMITED IN DURATION TO THE WARRANTY PERIOD AS DEFINED IN THE LIMITED WARRANTY STATEMENT. HUSQ- VARNA RESERVES THE RIGHT TO CHANGE OR IMPROVE THE DESIGN OF THE PRODUCT WITHOUT NOTICE, AND DOES NOT ASSUME OBLIGATION TO UP- DATE PREVIOUSLY MANUFACTURED PRODUCTS.Some states do not allow the exclusion of in- cidental or consequential damages, or limita- tions on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.SECTION 5: CUSTOMER RE- SPONSIBILITIESThe product must exhibit reasonable care, maintenance, operation, storage and gener- al upkeep as written in the maintenance section of the operator’s manual. Should an operational problem or failure occur, the product should not be used, but delivered as is to an authorized Husqvarna dealer for evaluation. Proof of purchase, as explained in Section 6, rests solely with the customer. SECTION 6: PROCEDURE TO OB- TAIN WARRANTY CONSIDERATION It is the Owner’s and Dealer’s responsibility to make certain that the Warranty Registration Card is properly filled out and mailed to Husqvarna. This card should be mailed within ten (10) days from the date of purchase in order to confirm the warranty and to facilitate post-sale service.Proof of purchase must be presented to the authorized Husqvarna dealer in order to obtain warranty service. This proof must include date purchased, model number, serial number, and complete name and ad- dress of the selling dealer.To obtain the benefit of this warranty, the product believed to be defective must be delivered to an authorized Husqvarna dealer in a timely manner, no later than thirty (30) days from date of the opera- tional problem or failure. The product must be delivered at the owner’s expense. Pick-up and delivery charges are not covered by this warranty. An authorized Husqvarna dealer can be normally located through the “Yellow Pages” of the local telephone directory or by calling 1-800-438-7297 for a dealer in your area.7349 Statesville Road CHARLOTTE, NC 28269WARRANTY STATEMENT - Warranty Question posted July 10, 2013 by Steven HuntQuestion:My wife purchased a 125B blower for me on November 26, 2012. I have started using it more and was having problems with it starting. After troubleshooting this I found that the fuel line inside the fuel tank appears to be too long and loops back up to the top of the fuel tank. This results in the tank needing to be at least 3/4 full in order to operate. I'm assuming this would be deemed a manufacturer defect but am not sure. I'm able to use it but again, it must be nearly full in order to operate.
Please advise if I need to send the unit in for repair or can a replacement part be shipped. - Warranty Question posted June 4, 2013 by Frank PolizziQuestion:Ten months ago I purchased a Husqvarna 125-B blower. Until now this unit has been doing a great job. Today the blower quit and I took it to a local "Authorized Husqvarna Dealer." The dealer was not where I purchased this blower and they implied at the time of drop off that if I wasn't using the correct fuel repairs would not be covered under the warranty. Within forty-five minutes I received a call from the technician/owner that the gas in the tank smelled stale and that repairs would not be covered under the warranty. I can vouch that the gas was no more that three weeks old and has been running fine in all my other 2-cycle lawn equipment. My questions are. How can one come to the conclusion that the fuel is bad with no lab tests on the fuel and how can one determine that the problem is not due to a failed part without removing one screw or cover from the machine. And lastly What will Husquvarna do to back up my warranty?
Warranty Question posted June 14, 2017 by CmacQuestion:Where do I find the product # so I can register my 125BVx blower I just bought. I entered 125BVx but it dosen't take it. I entered the SU part # from Lowes and it dosen't like that. This blower is starting to be a real pain in the ***. I can't even register it. Now it won;t even stay running. It will start and run for about a minute then it revs up and dies. Can I take it to an authorized deler and have them tune it properly at no cost to me. Iv'e only used it once, and bought it a week ago.Details:125BVx Bought 6/8/17 at Lowes
- Warranty Question posted February 13, 2017 by Michael KerrQuestion:tried 3x to register....all info is correct but it will not go through to you
125BVX Handheld Blower Vav
Product # 952711902
Ser # 20165003090
Purchase - Amamzon 2/13/2017 - Warranty Question posted June 14, 2017 by CmacQuestion:Where do I find the serial # on my 125BVx blower so I can registar it with you?Details:
Husqvarna 125BVx blower/mulcher. Bought at Lowes on 6/8/17 in Pasadena, Tx for $199 plus Tax.
- Warranty Question posted November 2, 2018 by ronald cobleQuestion:how do I find out if my blower is still under warranty