Question:
Bought my ST227P 11/2014 from Lowe's, only used it once in April 2015 due to light snow that winter and used it 4x in 2016. I've literally only used this snowblower 5x since I bought it! Pulled it out 12/2017 (again nearly no snow this winter--global warming I guess--but wanted to get it ready just in case). Started it up and then tried to put it in Drive, but the wheels are stuck in Reverse. I looked under the control panel and it appears a piece of plastic that was part of the plastic gear assembly has broken off. I'm shocked! I paid nearly $1,000 for this snow blower and it's been used 5x and is just barely out of warranty and something like this happens?? Poorly made I guess, should have bought a different brand. I did a ton of research before buying a Husqvarna and was convinced it was top of the line. However, having read through countless posts with similar models made from 2013-2016 it would appear that Husqvarna has a few issues (belt, gear and thrower controls) that need their attention. Nothing that costs this much should break after 5 uses, that is just unacceptable. Husqvarna needs to stand behind their products and when they know many of their customers are experiencing similar issues they need to extend their warranty to cover repairs and necessary upgrades to remedy poor manufacturing practices. VERY DISAPPOINTED!
Service & Maintenance Question last edited December 29, 2017 by Joe Wadsworth in Husqvarna: Ask & Answer > Snow Blowers publicQuestion:Bought my ST227P 11/2014 from Lowe's, only used it once in April 2015 due to light snow that winter and used it 4x in 2016. I've literally only used this snowblower 5x since I bought it! Pulled it out 12/2017 (again nearly no snow this winter--global warming I guess--but wanted to get it ready just in case). Started it up and then tried to put it in Drive, but the wheels are stuck in Reverse. I looked under the control panel and it appears a piece of plastic that was part of the plastic gear assembly has broken off. I'm shocked! I paid nearly $1,000 for this snow blower and it's been used 5x and is just barely out of warranty and something like this happens?? Poorly made I guess, should have bought a different brand. I did a ton of research before buying a Husqvarna and was convinced it was top of the line. However, having read through countless posts with similar models made from 2013-2016 it would appear that Husqvarna has a few issues (belt, gear and thrower controls) that need their attention. Nothing that costs this much should break after 5 uses, that is just unacceptable. Husqvarna needs to stand behind their products and when they know many of their customers are experiencing similar issues they need to extend their warranty to cover repairs and necessary upgrades to remedy poor manufacturing practices. VERY DISAPPOINTED!