William Roberts

I now am the proud owner of a 224L string trimmer. I have experienced great difficulty in obtaining one that will work properly. I purchased the original trimmer from Lowe's and the engine would start but the head would not turn. I returned it and got the 2nd one and had the same result. I returned it and got the 3rd one. Before opening it, I contacted the phone support and was instructed to take it to an authorized repair shop if I had the same problem. I contacted the repair shop and was happy to learn that they were were a dealer too. I returned the 3rd one, drove the 15 miles to the dealer and purchased one of theirs. They assembled it and started it only to discover that the head would not turn. Their technician had to remove the cutter head and install it on to the end of the flexible shaft. I brought it home and upon starting it found that the head would still not turn. I returned it this morning and the technician had to remove the engine and had to connect the flexible shaft to the engine. The trimmer is now fully functional.

I am now a retired quality and program management professional and in that capacity I would like to suggest that Husquarna issue a recall notice for this model. It is obvious that the 224L currently available for purchase have been assembled improperly.

I used the trimmer today and I am impressed with its performance. The 4-cycle engine is easy to start, runs quietly and cuts high grass and weeds with ease.

The only complaint I have is that it took such an effort to obtain one that would work. You would think that paying $300.00 for the trimmer that it would work straight out of the box.

I want to commend Dixie Auto Parts(the authorized dealer)for the excellent service. Although it is a 15 mile drive one-way to them I will not use anyone else. Job well done.