Comments

  • 1-7 of 7
  • Jared Cuneo

    Will it surprise you to learn that Stihls saws just require you to flip a level for cold operation?

     

    Everything this company does is a freaking disaster. What kind of professional equipment company has no email contact? Its obvious that the phone 'support' consists of rude idiots who essentially are paid to get you to the point where you just give up trying to get your problem resolved. I suppose that its cheaper to get rid of people than to actually help them. Fantastic way to run a company. Its a real shame too, I honestly do love this saw.

    But I had the same experience. They let anyone that can fog a mirror become a dealer, don't require them to have training or quality control, or even the right tools! I brought a brand new 550xp saw to repair a factory defective oiler and they had no scan tool. Now, when I went to open the season and inspect the saw, I just noticed that they broke off a cooling fin and did not tell me. I have no hope whatsoever of getting this fixed,  but more importantly, the saw fouls plugs! Its brand new! They told me to run 9 tanks of gas though it.....LOL. Both local dealers would not update me, I had to call every few days to see what the progress was. Indeed, neither dealer EVER called me, not only that, if I wanted the saw back on the day that they were done with it, I had to drive to the further dealer or wait over the weekend. When I got there, the saw was on a shelf covered in black grease, I hardly recognized it. It took me a half an hour to get it clean.....Again, a BRAND NEW saw.

     

    At the same time, I bought a computerized Stihl. It starts on the first pull everytime and plug looks perfect after a season of extremely heavy use. Also, they have an email address! Imagine that.

     

    I go back to, what company uses their customers to fix other customers products. All sorts of crappy advise exist on this forum....its really insane.

     

    So, we are in it dude, sitting here with defective, expensive saws (mine leaks oil after running for like 2 days too, dont feel bad) like a bunch of suckers.

  • Jared Cuneo

    Right on Nate, warranty with this company is irrelevant....

     

    Everything this company does is a freaking disaster. What kind of professional equipment company has no email contact? Its obvious that the phone 'support' consists of rude idiots who essentially are paid to get you to the point where you just give up trying to get your problem resolved. I suppose that its cheaper to get rid of people than to actually help them. Fantastic way to run a company. Its a real shame too, I honestly do love this saw.

    But I had the same experience. They let anyone that can fog a mirror become a dealer, don't require them to have training or quality control, or even the right tools! I brought a brand new 550xp saw to repair a factory defective oiler and they had no scan tool. Now, when I went to open the season and inspect the saw, I just noticed that they broke off a cooling fin and did not tell me. I have no hope whatsoever of getting this fixed,  but more importantly, the saw fouls plugs! Its brand new! They told me to run 9 tanks of gas though it.....LOL. Both local dealers would not update me, I had to call every few days to see what the progress was. Indeed, neither dealer EVER called me, not only that, if I wanted the saw back on the day that they were done with it, I had to drive to the further dealer or wait over the weekend. When I got there, the saw was on a shelf covered in black grease, I hardly recognized it. It took me a half an hour to get it clean.....Again, a BRAND NEW saw.

     

    At the same time, I bought a computerized Stihl. It starts on the first pull everytime and plug looks perfect after a season of extremely heavy use. Also, they have an email address! Imagine that.

     

    I go back to, what company uses their customers to fix other customers products. All sorts of crappy advise exist on this forum....its really insane.

     

    So, we are in it dude, sitting here with defective, expensive saws (mine leaks oil after running for like 2 days too, dont feel bad) like a bunch of suckers.

  • Jared Cuneo

    Nice one, we need to share our stories for this nonsense to change...here is mine:

     

    I realize that this is a very old thread, but I just have to vent and give this guy some empathy.

     

    Everything this company does is a freaking disaster. What kind of professional equipment company has no email contact? Its obvious that the phone 'support' consists of rude idiots who essentially are paid to get you to the point where you just give up trying to get your problem resolved. I suppose that its cheaper to get rid of people than to actually help them. Fantastic way to run a company.

    I had the same experience. They let anyone that can fog a mirror become a dealer, dont require them to have training or quality control, or even the right tools! I brought a brand new 550xp saw to repair a factory defective oiler and they had no scan tool. Now, when I went to open the season and inspect the saw, I just noticed that they broke off a cooling fin and did not tell me. I have no hope whatsoever of getting this fixed,  but more importantly, the saw fouls plugs! Its brand new! They told me to run 9 tanks of gas though it.....LOL

     

    At the same time, I bought a computerized Stihl. It starts on the first pull everytime and plug looks perfect after a season of extremely heavy use. Also, they have an email address! Imagine that.

     

    I go back to, what company uses their customers to fix other customers products. All sorts of crappy advise exist on this forum....its really insane.

     

    So, we are in it dude, sitting here with defective, expensive saws (mine leaks oil after running for like 2 days too, dont feel bad) like a bunch of suckers.

     

     

  • Jared Cuneo

    Haha, amen brothers....here is my story:

     

    I realize that this is a very old thread, but I just have to vent and give this guy some empathy.

     

    Everything this company does is a freaking disaster. What kind of professional equipment company has no email contact? Its obvious that the phone 'support' consists of rude idiots who essentially are paid to get you to the point where you just give up trying to get your problem resolved. I suppose that its cheaper to get rid of people than to actually help them. Fantastic way to run a company.

    I had the same experience. They let anyone that can fog a mirror become a dealer, dont require them to have training or quality control, or even the right tools! I brought a brand new 550xp saw to repair a factory defective oiler and they had no scan tool. Now, when I went to open the season and inspect the saw, I just noticed that they broke off a cooling fin and did not tell me. I have no hope whatsoever of getting this fixed,  but more importantly, the saw fouls plugs! Its brand new! They told me to run 9 tanks of gas though it.....LOL

     

    At the same time, I bought a computerized Stihl. It starts on the first pull everytime and plug looks perfect after a season of extremely heavy use. Also, they have an email address! Imagine that.

     

    I go back to, what company uses their customers to fix other customers products. All sorts of crappy advise exist on this forum....its really insane.

     

    So, we are in it dude, sitting here with defective, expensive saws (mine leaks oil after running for like 2 days too, dont feel bad) like a bunch of suckers.

  • Jared Cuneo

    I realize that this is a very old thread, but I just have to vent and give this guy some empathy.

     

    Everything this company does is a freaking disaster. What kind of professional equipment company has no email contact? Its obvious that the phone 'support' consists of rude idiots who essentially are paid to get you to the point where you just give up trying to get your problem resolved. I suppose that its cheaper to get rid of people than to actually help them. Fantastic way to run a company.

    I had the same experience. They let anyone that can fog a mirror become a dealer, dont require them to have training or quality control, or even the right tools! I brought a brand new 550xp saw to repair a factory defective oiler and they had no scan tool. Now, when I went to open the season and inspect the saw, I just noticed that they broke off a cooling fin and did not tell me. I have no hope whatsoever of getting this fixed,  but more importantly, the saw fouls plugs! Its brand new! They told me to run 9 tanks of gas though it.....LOL

     

    At the same time, I bought a computerized Stihl. It starts on the first pull everytime and plug looks perfect after a season of extremely heavy use. Also, they have an email address! Imagine that.

     

    I go back to, what company uses their customers to fix other customers products. All sorts of crappy advise exist on this forum....its really insane.

     

    So, we are in it dude, sitting here with defective, expensive saws (mine leaks oil after running for like 2 days too, dont feel bad) like a bunch of suckers.

  • Jared Cuneo

    Well, after almost 2 weeks and a factory stripped oiler gear I still have no saw and no ETA. On a professional logging saw.

    Had this saw been tested at the factory I suspect we would not be here, but.....

    I called Husqvarna service today and it went basically as expected. They told me that they have no control over their servicing dealers and that some customers have to wait for a month for repairs. I was gobsmacked. No control over a dealer? Revoke the god**** dealership! Dealers are not even apparently trained to service new saws at all since my local dealer did not even have the $250 diagnostic tool to plug it in!

    Incredible. And for a company to tell me to basically go pound sand after buying a professional tool that is relied on for work is just insanity. I will never buy another Husqvarna product as long as I live and will tell everyone that I know and post to every blog, social site, backhouse, and outhouse that I come across what passes for a professional product and support.

    I guess this is why Husky products are sold at Lowes and HD while Stihl's are only available to reputable dealers that ARE under the control of the parent company.

     

    God if I could only swap this saw outright for another Stihl, I would do it in a heartbeat. I keep hearing how isolated this case is....if that is really true, then why is it so god**** hard to make it right. If nothing ever breaks, then it seems like customer service would be all over me to get this resolved like the Maytag man or something. What utter BS.

     

    This is a prime example of a company that does not care, does not stand behind their product, and even worse, does not have any control over the most important aspect of the business; the face, the servicing dealer. Shameful.

     

     

  • Jared Cuneo

    Thanks for the reply. No, I did not remove the sprocket from the saw prior to this, in fact, its been in its box the entire time. I never thought about priming the line, but after I gave up on it, it tilted over on its side and oil began leaking from the grommet. I though, hmm, I'll give it another go, maybe I just didnt let it run long enough.

    This time however, I pulled the clutch cover and ran the saw......still no oil.

    I dropped the saw off this morning and will report back the result for anyone else that may experience this issue.

    I so want to like it, it looks awesome and it was a very smooth saw when it ran....I hope they get it fixed up right. On an aside though, I am super unimpressed with Husqvarna's customer service, and the dealer was fairly rude when I dropped it off, I am assuming because I didn't buy it from them. And no official channel to contact a real person. I won't yet say that I won't ever buy another Husq product, but I am close depending on how I am treated from this point forward.

    At any rate Karla, thanks for your help, too bad you aren't on the Husq Service Team :)

     

    J