Nathaniel Primus

I have a model 125B blower. I bought this blower in April 2012. It comes with a 2 year consumer warranty and a 2 year emission control warranty.

One day this July, my blower just died while I was using it. I took it to Hilliard Truck & Auto, the Husqvarna dealer and service center where I originally bought it. These guys "repaired" it and gave it back to me. When I took it out to start it, it would not. I took it back to them and they said give them a couple of days. When I called them back after a few days, they told me it was repaired and it was going to cost $90+ for the repair. Keep in mind, this blower only cost me $149. I went to discuss this with them. They initially told me "Husqvarna does not cover any fuel-related issues". I asked the service manager, "how can this be a fuel-related issue when my equipment has never seen ethanol gas?" Oh, the BS starts flowing at this point. Their own mechanic came in the office and said it was NOT a fuel-related issue, but a "stretched" diaphragm. The service manager insisted that the problem was fuel related.

I have repaired small engines since I was a kid. I can tell you, a diaphragm that has seen ethanol fuel does not stretch...it cracks! I went around and around with these guys, then I sent my complaint to Husqvarna's escalation department (escalation # 93323133). They agreed with my complaint, but told me that they could NOT override the service department! REALLY?

After much frustration and anger, I have paid Hilliard Truck & Auto (who overcharged me, anyway) $60 to get my blower back.

Why, HUSQVARNA, will you not honor your warranty? I've done everything "by-the-book". I've NEVER used ethanol-gas, I always comply with your specific starting procedure, I always use Husqvarna 2-cycle oil via the prescribed mix...and I am very disappointed with Husqvarna USA right now. I have never been so disgusted and disappointed in a company I've put so much faith in. I still put a lot of fault in Hilliard Truck and Auto for perpetuating lies and their "our-word-against-yours" attitude. But, HUSQVARNA USA should be ashamed with these results.