Question:
(Just got off the phone with Customer Support Mgr Adrian Robinson. He refused to provide me with an authorization number in order to have my 125B Blower serviced. He also refused to let me speak to his manager when he could not answer several of my questions. He actaully stated at one point as he researched the problem that he was actually helping to prove my point!)
He stated that since it was most likely a fuel related problem it would not be covered. I asked him where in the warranty did it state that fuel related problems were not covered. HE STATED IT WASN'T.
He stated the warranty only covered defects in parts/workmanship. I argued that fuel lines, bulbs and filters all have part numbers (Genuine OEM Part - Manufacturer #545081841, #530047721, #530095646)so again why aren't they covered. HE DIDN'T HAVE A ANSWER.
Eventually we got to the hot button topic "Ethanol"! I asked where in the owner's manual did it direct me to treat my fuel for ethanol. HE STATED IT DIDN'T.
I understand the lead time associated with making changes to user's manuals so I asked if Husqvarna placed advisory/warning notices in the box alerting customers to the damaging effects of Ethanol. HE STATED NO SUCH NOTICES/WARNINGS WERE INCLUDED WITH THE 125B.
So I'm wondering "WHY AM I" being required to pay $45 to AMERICAN SERVICE CENTER, 315 WEST PULASKI HWY, ELKTON, MD 21921, (410) 398-0801 to troubleshoot one of your products that has an obvious defect? They stated in the past Husqvarna has issued "Authorization Numbers" to have equipment serviced. I DO NOT believe my request unreasonable and I am once again requesting an authorization number to have my 125B serviced under WARRANTY.
The Blower was purchased on 04-09-2012. Obviously the parts in questions are either defective or have been damaged to the point of failure due to Ethanol additives in gasoline which Husqvarna failed to properly annotate in the paperwork included with the product. Ethanol information on the website proves it's a KNOWN PROBLEM but again I was never instructed by Huaqvarna to refer to their website for product information.
I appreciate your understanding and help resolving this issue as quickly as possible.
Bill Bilton
Warranty Question posted October 9, 2012 by William Bilton in Husqvarna: Ask & Answer > Leaf Blowers publicQuestion:(Just got off the phone with Customer Support Mgr Adrian Robinson. He refused to provide me with an authorization number in order to have my 125B Blower serviced. He also refused to let me speak to his manager when he could not answer several of my questions. He actaully stated at one point as he researched the problem that he was actually helping to prove my point!)