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  • 1-5 of 5
  • John

     Alan,

    No solution to this problem was ever obtained, even after extensive efforts.  This is a design issue and it cannot be fixed by Husqvarna.  There is no way to talk to anyone at Husqvarna to even let them know that this problem is occuring so that they can investigate it.  The 1-800 number is a dead end.  The Answer Army is a dead end.  Calling Husqvarna directly is a dead end.  And, the Authorized Husqvarna Service Center is a dead end.

    My plan is to use the saw and just let the bar and chain burn up and just throw it away.  It is not worth spending more time and money on this issue.  I have already  I have had chainsaws by other manufacturers run for years and years of hard duty without any problems.  You will know when the bar is burned up because it will turn black from overheating. 

    I think you mean Stihl, not Skil, right?

    Best of luck

  • John

    Greg,

    Thanks for your response.  I did call the Husqvarna consumer support number at 1-800-487-5951 and spoke to a representative and a supervisor.  The only advice that they could give me was to "take the saw to an Authorized Service Center for evaluation." 

    I have already taken the saw to the Authorized Husqvarna Service Center 3 different times for this problem, and paid $40.00 per visit.  They cannot fix the problem with lack of oil on the bar and chain.

    To me it seems as though Husqvarna cannot fix this problem.  The Consumer Support Line cannot fix it.  The Authorized Service Center cannot fix it.  The Answer Army cannot fix it.

    I am beginning to believe that there is no fix for this problem and that my best option is to run the saw till it burns up, and then throw it away.

    This is infinitely frustrating. 

    I cannot ship the saw to Husqvarna because the representative at the consumer support line said he didn't think that this was an option and did not know of any shipping address.

     

  • John

    I have the same exact problem with my Husqvarna 141 Chainsaw.  It does not put out any oil onto the bar.

    I have taken it to an Authorized Husqvarna Service Center 3 different times, for $40.00 each.  They are unable to fix the problem.

    So, basically I have spent $120.00 trying to get this saw to oil the chain.  I could have just spent that money on buying a new saw.

    My sincere thought is that this is a design flaw with the saw.  I sat with the technician at the Service Center and we looked at the saw.  Once the oil comes out of the ***, it has to work its way up, against gravity, to finally find its way to the hole in the bar.  Then it has to go up some more to get onto the chain.  Too much of the oil just seeps down and falls out of the bottom of the saw.

    I feel that other manufacturers have designed a better method to get oil onto the bar.

    I'm going to use this saw until it burns up, then throw it away.

    I don't believe that there is any fix for this problem.  I have called the Husqvarna 1-800 number, reported the problem on this site 5 months ago, and taken it to a reputable, Authorized Husqvarna Service Center.  No one has been able to provide an answer, and there is no technical service bulletin or recall or advisory with recommended solution for this problem.

    I believe that if you have this problem, the only thing you can do, is just carry a bottle of oil with you and stop the saw and pour oil on the chain and then start sawing again.  It makes a big mess and wastes lots of oil, but trust me, you're not going to find a solution to this problem.  You will just waste lots of your time like I have done. 

    It is easier to put a rover on Mars, than it is to find a fix for this problem.

  • John

    I don't understand why someone from the "Answer Army" has not commented on this question.

     

    This was posted 7 months ago, and has been viewed 222 times, but no one from the "Answer Army" has responded.

     

    What does it take to get "the army of outdoor power experts" to respond to this question?

  • John

    What does "escalated" in orange letters mean? 

    I notice that it is written to the right of the title of this post.