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Warranty Question

    James Kraft
    I purchased a 10527SB-LS snowblower new on December 6 2008,...escalated
    Warranty Question posted February 18, 2013 by James Kraft 
    97 Views, 1 Comment
    Question:
    I purchased a 10527SB-LS snowblower new on December 6 2008, after the first time I used it the drive gears did not work. I brought the unit to Landers Hardware (where I purchased it from) in Bangor MI for service work on January 9 2009, on the 16th I picked it up. At the next snow fall I went to use it again (still under warranty) same thing happened! Gear drive was stripped out. After the 2nd time of repair I told the owner of Landers' that I dont think I want the unit back because it seemed like a lemon. He asked me to give it one more try and if it happened a 3rd time he'd make it right. It never snowed enough again that year and the next 2 to use the machine. So this year we finally got a good heavy snowfall and went to use it thinking all would be great only to have the gears strip again. Once again I brought back to Landers for repair, it turns out that the part numbers have been superseded to a drive gear kit,5324414417. After talking to Doug Landers and his store manager they felt by this happening that it was a design change because of the problems with the gear drive in the past. This tells me that this model is a LEMON! I told them I had had enough and I just wanted my money back and they could keep the unit. There was no way they could take that kind of hit (money wise) by giving me back my money. Tech shot it down saying they couldn't help with the price of the parts or give me a refund because the unit is 5 years old.....I ONLY USED IT 3 TIMES!!!!! I want to know....what can Husqvarna do for me now??? Please help me end this so everyone is happy. Thanks!!
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    • James Kraft

      Two days later and no response?????

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