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Warranty Question

    Victor Smither
    I wish I could have found an email instead of a blog. I...
    Warranty Question posted August 16, 2016 by Victor Smither 
    29 Views, 1 Comment
    Question:
    I wish I could have found an email instead of a blog. I purchased a walk behind mower HU725AWD on 23 Apr 2016 and because of drought and not using it every time I used riding lawn mower only used it 7 times. I noticed the motor was trying to get away from the housing so I took it to a warrantee center and told it was not covered because I hit something and bent the crank shaft. Really, I hit something not sure when, I do not do drugs so I ask how do I know this is not a design flaw, defective materials, a middle manager saying save 5 cents to get a 10K bonus, a miscalculation in engineering , or other issues before it got but into a box. I paid more money per cut than if someone else cut it. I really do not appreciate being accused of something I know did not happen and you do not have to prove the quality. I unfortunately purchased Husqvarna riding lawn mower also about the same time and when it is time to upgrade or replace I will never go orange again. I ask you do I have a reason not to be upset that I spent $399 and only used 7 times. About the only thing that could fix this situation is a $400 dollar gift card and a promise for three years of fixing when it breaks for any reason. I will not hold my breath so consider this our divorce papers. May you go the way of Saab. No response is needed just wanted to let you know you have lost a customer.
    Details:

    Warrantee center Small Engine Repair Service, Brookland, AR. Dropped off 06 Aug 2016. Name Victor Smither, 14 County Road 917, Brookland, AR 72417

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    Answer

     

    • Victor Smither

      Wait there is more the list of everything wrong took up many lines. I want to know why I paid $400 to mow 1 acre of grass. Also when you say 3 year warrantee and cover nothing. Your customer service works bankers hours. This has already been told to all I can at work and about to tell the story on the for sale board and will give it away and let everyone know about your product and lack of service. I also will be contacting Lowes letting them know that they are selling this type of product and let them know I need a replacement and will go to Home Depot maybe they will have better products. I will review on Amazon and anyplace else I can to get the word out, poor quality and customer service.

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