Riding Lawn Mowers

Its crazy to see this is still happening to others. I never got anyone at Husqvarna to care about my claim. they said talk to the dealer who told me they were not gonna do it "because that's an expensive fix" I have the recorded conversation. Then they told me the Husqvarna rep (Toby) had said they are calling it a collision so it's not warrantied dispite there being no marks on the front of the tractor and I would have had to hit a brick wall at 20mph to do that kind of damage. I demanded to talk to Toby and they never could seem to get him to come down to explain it to me. not sure "Toby" really exists. this is a combination of a shady dealer and Husqvarna just not giving a ***.

I geared up to sue both my dealer (Spokane power tools(*** you!)) and Husqvarna as they implied a warranty they never intended to service which means you can actually sue for triple damages. however, my lawyer decided to commit suicide right before we were filing in court and I just was too frustrated to do this all over again with another lawyer. I actually still have all the demand letters and stuff. it basically needed to be signed and filed.

 

now that I have vented my frustrations a bit, here are some more pics of how I dealt with the problem. first off I put the tractor on blocks and used a ratchet strap to pull it mostly into alignment. then took the whole thing down to my local metal shop and head them waterjet me some 5/8" steel frame supports as that weak metal where it bet will never be any good anymore.

 

PICS

 

I hope to god that Husqvarna still reads these. I have steered all my friends away from them. they now all happily drive cub cadets and I want Husqvarna to know they have lost far more money pissing me off then they would have just honoring the warranty they told me they would.

 

Scott, thats a good pic of the support, did it work well?

Heres some pics from mine,

 

scott this is my old tractor that I'm relying on, I'm glad I have it!

 

Scott it's stunning how close they are! I would like to here how your tractor was supposed to have been at 20mph, but then wouldn't that be a warranty claim for producing such an unsafe tractor or.... yeah, right! Also, since I'm guessing it was a miracle that you didn't get a scratch when you obviously went flying over the nose of that tractor, did they want any PR from you for the safest tractor ever?

here is the update to my bent frame. this is Husqvarna's answer, and my comments, it's laughable, its insulting, and I want everyone to know how Husqvarna builds GT/TS tractors!

 

[I][B][SIZE="4"]180620-004017-Bent Frame

Response By Email (I’m protecting this person’s privacy) (06/22/2018 01:04 PM)

Mr. and Mrs.

 

The TS series does indeed have the plates as you have shown, but it is a different generation of machine as well. There were a number of the design changes on the new generation that have not been on previous model units, but does not reflect a problem on the previous generations for the use they were designed for.[/SIZE][/B][/I]

 

Here it is for those of you that purchased the TS and don’t have the reinforcement plates, use this to hopefully get Husqvarna to take care of you if it is “at their convenience”.

 

Design changes? Yes,

 

1) more holes were drilled in the same pan chassis.

2) What was the “use” they were designed for?

3) Reinforcing an area that has a known problem to buckle with the attachments they designed for the GT/TS, and being so creative as to call it reinforcement in the name of the part? Yeah I can see the fuzzy logic!

4) A different Generation Machine….sounds so complicated and advanced when you say it like that. So when putting the 2018 TS together did you change some of the standard bolts to metric? Did you put a sportier sticker on the side? Did you rename a gadget or put a revolutionary type of instrument on it that so changed the tractor for the “new age?”.

 

[B][I][SIZE="4"]The reason for denial of your warranty is the use of multiple non-authorized implements. To make note of each and why:

 

The sleeve hitch you have attached to your machine is not a Husqvarna sleeve hitch, and is built to utilize much heavier implements than our sleeve hitch is designed for. Our sleeve hitch is used for our implements which are light duty and have been fully tested on our full range of tractors.[/SIZE][/I][/B]

 

1) The sleeve hitch was given as number 1. The owner of the Craftsman GT6000 that is fully capable of utilizing the “universal” sleeve hitch from Johnny buckets and all the “implements” of light duty “TOWING or PULLING” is the same tractor. No problems there.

2) The damage that my tractor frame suffered was done from an implement up FRONT ONLY! Husqvarna, You can’t be this dumb! Or you just think your customers are? The benefit of that sleeve hitch reinforces a glorified lawn mowing frame at the minimum. Nice try Husqvarna!

3) Notice that they made mention to only “their sleeve hitch” because it is designed for their implements.

 

Never mind that (at least in Florida) it is illegal for a company to require the use of their brand accessories for warranty compliance when there are common alternatives available (Craftsman brand sleeve hitch, Agri-Fab sleeve hitch, Johnny Buckets Universal sleeve hitch-proud to say is my sleeve hitch- a big thank you to Johnny Bucket quality products,etc.)

 

Which “implements” did Husqvarna solely design for use on their GT/TS machines and which ones do they ACTUALLY build? Please answer Husqvarna? I’m guessing their answer will be crickets!

 

Husqvarna knows that the sleeve hitch is built by Agri-Fab, Designed by Agri-Fab, for both Husqvarna and Craftsman brands with different color paint , and the Husqvarna branded is more expensive, or is the Craftsman GT6000 only capable of using a Craftsman branded Agri-Fab sleeve hitch verses the Husqvarna branded Agri-Fab sleeve hitch because this “new generation” machine perhaps knows the difference in the label on the side?

 

Again, laughable, hard to take them seriously with answers that have nothing to do with the warranty claim.

 

This answer is truly na but when they are too afraid to defend there product in public then you can expect this level of care from them.

 

[B][I][SIZE="4"]The tires on the machine are not factory style tires and are very aggressive in nature. Husqvarna does not equip our tractors with such equipment at the suggestion of the transmission manufacture among other reasons.[/SIZE][/I][/B]

 

1) Good news, the first part of the first sentence allows a person to not have to buy Husqvarna Branded or designed tires. However if someone were to put on 4ply carlisle turf tires, this might be a GREY area in their “Convenience Clause”.

2) Tractor lugs more aggressive? I should hope so! These are the same lugs that are recommended for “better performance” on a Craftsman branded GT with the Tuff Torq K66 for “Ground engagement” work! Turf tires are not designed for “ground engagement” work but lugs are! Then they go on to say that Tuff Torq (this is Husqvarna speaking on behalf of Tuff Torq) says that the lugs are not suggested for use on a Husqvarna model, leaving me to assume that they can only mean the K66 is to weak for lugs.

3) Why is Husqvarna not confident enough to give a complete answer with specifics?

4) What other “Reasons”?

5) Equipment is usually meant to describe in plural, What other “such equipment”?

 

Are we to believe the K66 is too weak for JDX500, JDX300, Simplicity, Cub Cadet X3, Craftsman GT series tractors (all of which allow for lugs)?

 

Is Husqvarna having us believe “They” are the only honest company in the business, letting their customers know, except when it comes to their authorized representatives (the dealer)?

Perhaps Husqvarna only recommends chains for “better performance” with their tractor (they do!)? Because chains are less capable of “better performance”?

I want to see the “suggestion” from Tuff Torq to Husqvarna that verified this claim, but I’m sure they will have an excuse for this also. This is too bad, I want Tuff Torq to see it too!

 

 

Please remember that the answers Husqvarna gave me have to be considered an authorized response from Husqvarna that is supposed to be an unbiased, factual response, that is without opinion, because this is in response as to the legal reason for a denial of warranty under our Country’s Consumer Protection Laws!

 

Don’t worry friends, I’m laughing too!

 

[B][I][SIZE="4"]The wheel weights equipped are not for our machines. We still carry wheel weights for our machine that can be equipped on 2005 and prior, but new machines utilize weights that attach to the rear frame of the machine.[/SIZE][/I][/B]

 

1) Oops, perhaps Husqvarna forgot to inform Craftsman of this (like a broken record, GT6000)?

2) Yep, they said it! The “new wheel weights” are higher up on the chassis, strongly increasing the height of the tractor’s center of gravity in order to be what? Safer? Please Husqvarna, please defend a higher center of gravity would be safer for this tractor and only a Husqvarna branded 2006 and newer GT/TS? So if you look up on line to purchase these weights, will it warn the rider that they can’t be on a 15 degree slope when using this? Are there ANY Husqvarna GT’s built after 2006, these (here’s a clue Husqvarna) Craftsman wheel weights designed for “Garden Tractors” with 23 inch wheels are not safe to use on the Husqvarna GT/TS? If yes please be specific, which ones? And include all years!

3) So again “not for our machines” because they say craftsman? (GT6000, Huh)

 

[B][I][SIZE="4"]The culmination of all these parts, especially the very aggressive tires couple with weights, caused damage to the frame while you were likely using a scoop. Instead of slipping when the unit experienced extreme stress as would be possible when equipped with lawn and garden tires as it is manufactured with, instead traction was maintained and the full force of the impact and power of the transmission engaged to the ground buckled the frame.

[/SIZE][/I][/B]

1) The “accumulation of all these parts”, especially the very “aggressive tires” “couple with the weights”. What accumulation of parts? The ones that don’t apply? The ones you can’t be specific on? The ones you are to afraid of saying? The ones that you speak for another company’s product?

2) Lawn and Garden tires? How about Turf tires?

3) I guess the GT that Husqvarna represents as capable of using a scoop, a snowblower of many sizes, a rake, etc. is only capable without the tire chains they recommend! Now I’m confused, why would you recommend tire chains with the attachments for “better performance”? I’m guessing by this response the “better performance” means the tractor goes faster? Does it mean perhaps with the snowblower that it will help to reduce slipping of the manually locked K66 axle?

4) Just when you think that's all, The new frame I purchased was buckled/bowed/ etc on the right side, in need of squaring before it could be modified, from the factory in…. You guessed it…. The very area my frame buckled! Uh Oh, I find myself getting ahead hear. This is a preview into the building part of my new thread.

 

5) Perhaps Husqvarna would like to be specific in informing their cherished customers the exact weight this GT is designed for? The exact static and maximum dynamic loads the GT was designed for? The exact amount of torque the GT was designed for and include the scoop? What does full force mean? Is Husqvarna afraid of giving this information out? Perhaps Sears/Craftsman is willing to give this out? I have the connections that can test the full force to see if it is in spec! Husqvarna, PLEASE answer my questions.

 

I’m sure the frame thing was UPS, right Husqvarna? Don’t worry, I paid Professionals to fix and properly build what you were not competent enough to do, for less money than your Husqvarna Dealer was more than willing to rip me off for!

 

[B][I][SIZE="4"]Husqvarna guarantees our implements and accessories as sold for our machines, but 3rd party implements are not guaranteed by us and may cause damage to the machine as you have experienced here. This is not a manufacturing issue and will not be covered by warranty.

[/SIZE][/I][/B]

1) buy saying “Husqvarna guarantees our implements and accessories as sold for our machines, but 3rd party implements are not guaranteed by us” Are they saying that the implements must have the brand Husqvarna on the label? Because 3rd party is who builds them, and that statement might be enough to turn Husqvarna into the State (Florida) Authorities and possibly the Federal Authorities, sounds like they are refusing to cover products under warranty when it is not Husqvarna branded?????

 

2) How do you know it is not a manufacturing issue? I still have not had one person from Husqvarna look at the frame and the damage, not to mention the evidence of my accusation that they misrepresent their products, and that their Dealer is un ethical, and involved in deceptive business practices!

 

Of course, maybe Husqvarna would like a reset, or a due over, you know, like in video games? Sure, tell us what you really mean Husqvarna! Or…...

 

Maybe I file with the State and give a copy to the Husqvarna headquarters in Europe? If I do, I promise those interested, I will keep you informed if interested, but it will take time, and who knows if it will be something they are interested in prosecuting, I know how this goes, because I have been successful, once.

 

The attachment is an experiment to give something easier to read, in color!:tango_face_angel: