I keep having the same problem. I took it to a dealer last year (got charged labor) and now the same thing is happening again.
Love the mower size, but I've had nothing but trouble with it from day one. First the steering, then the chain coming off, then the one front wheel staying turned while the other one is straight, now the chain again.
Wish they would come get it and give me my money back so i could get a better "working right" mower.
This answer is not acceptable, If you no longer need to sell this product, don't do anything. I have two brothers that are Lawyers, I am sure they can help you go out of business..I purchased this lawn mower in November and used it twice . I tried to mow my grass yesterday and the chain cam off. I had someone put it back on but it fell off as soon as I put it in gear. Why don't You pay to have it fixed or replaced...!
Regards,
Charles E. Giotis
301 N. Kings Canuon Drive
cedar park, Texas 78613
512-918-3820
Thank you for contacting Answer ARMY.
There are no adjustments for tension on the chain, this indicates the chain is worn or something esle is out of alignment.
Please contact the local authorized WeedEATER service center, for inspection of the mower.