General Product Question
Just purchased a 345 FR Brush cutter (aka circular saw...escalated
General Product Question posted February 25, 2013 by Pat Jones
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Question:
Just purchased a 345 FR Brush cutter (aka circular saw on a stick) and had it shipped to me, and tried to put it together over the weekend - spent a good 4 hours trying to figure out your convoluted instruction manual to put it together.
I have a complaint - any equipment you sell which is that dangerous (like this brushcutter) needs to have instructions that are clear, concise, and specific. Otherwise, someone could get seriously hurt or die operating a machine that was put together wrong, and Husqvarna find itself on the wrong end of a lawsuit.
As an example of your manual - the parts at the beginning of the manual are labeled with numbers (great) - however, the instructions themselves all show the parts with letters, not numbers (??) and some parts of the instructions refer to lettered parts that don't even appear in the pictures, so again, a person is left to guess what the instructions are really referring to.
I can't imagine why ANY company, especially a big company like Husqvarna would have such non-sensical instruction manuals. Maybe the manuals are better suited in different languages - I don't know nor does it help me - but if you sell equipment in the English speaking world, you need to have an English manual that actually makes sense to the general public. Good practice for any language.
Even though I am a mechanically inclined person, I can tell you that I'm actually scared to use this thing without taking it to a Husqvarna dealer and have them give it the once-over just to make sure something wasn't put together wrong.
Someone there PLEASE heed my advise and upgrade your user manuals!
I have a complaint - any equipment you sell which is that dangerous (like this brushcutter) needs to have instructions that are clear, concise, and specific. Otherwise, someone could get seriously hurt or die operating a machine that was put together wrong, and Husqvarna find itself on the wrong end of a lawsuit.
As an example of your manual - the parts at the beginning of the manual are labeled with numbers (great) - however, the instructions themselves all show the parts with letters, not numbers (??) and some parts of the instructions refer to lettered parts that don't even appear in the pictures, so again, a person is left to guess what the instructions are really referring to.
I can't imagine why ANY company, especially a big company like Husqvarna would have such non-sensical instruction manuals. Maybe the manuals are better suited in different languages - I don't know nor does it help me - but if you sell equipment in the English speaking world, you need to have an English manual that actually makes sense to the general public. Good practice for any language.
Even though I am a mechanically inclined person, I can tell you that I'm actually scared to use this thing without taking it to a Husqvarna dealer and have them give it the once-over just to make sure something wasn't put together wrong.
Someone there PLEASE heed my advise and upgrade your user manuals!
