Service & Maintenance Question
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Chris,
Unfortunately no further suggestions can be made concerning this issue so far as user performed trouble shooting. At this point the next course of action would be to take the unit to a servicing dealer for potential warranty consideration, be sure to take the unit with the POP to one of the dealers near you by utilizing the link provided below:
/images/us/homeowner/dealers/dealer-locator/
- posted August 22, 2015 by John Denisar
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I just bought a 128LD from Lowes with this same problem. Lower shaft will not fully engage. Turned cable from power head to no avail. My answer is to return it to Lowes and let them deal with it. If enough people return these maybe Husqvarna will improve their quality. In the factory I work at this is called an OBF (out of box failure). My customers don't accept it and neither will I. I'm going to take it back and buy a Stihl.
- posted April 2, 2017 by Stetson Lewis
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I ran into this issue with my trimmer today when attempting to assemble and fire up for the season. When attempting to connect the head to the base, I could insert it in such a way that the internal cables would connect, but the shaft itself would not slide all the way down to lock in place. It kept sounding like it was hitting something firm and it just wouldn't give. I managed to fix the issue so let me explain what I did:
- Remove the shaft coupling where to two pieces connect. On my trimmer, the internal rotating piece was protruding a bit from the bottom shaft and this is what was causing the trimmer head to not slide all the way down. It kept bumping into this piece and wouldn't budge. If you pull on the internal piece it will slide further up the tube but note that it will not slide back down. Hmmm...
- Pull the entire internal assembly out of the bottom shaft. You'll notice that there are teeth on the bottom of the piece that looks like it's purpose is exactly what I described above, to keep the internal assembly from falling back into the shaft. Somehow it must have slid forward, so now we have to put it back.
- Disassemble the trigger assembly. This youtube video shows how to do so (note that the model isn't exact but the assembly is pretty much the same). Be very careful when doing this, there is a small spring in the trigger that is easy to lose and I managed to break off the plastic piece on which the trigger rotates.
- Pull the bottom shaft out of the engine housing.
- Reinsert the internal assembly into the bottom shaft. You'll note that that the teeth at the bottom stop at the bottom of the tube and do not slide inside. Who knows what caused it to before.
- Slide the bottom shaft with the assembly into the engine housing, making sure that the assembly attaches to and locks in to the gear protruding from the engine.
- Now put everything back together in reverse order and you should be good to go!
Note that I am by no means a repairman or savvy on these things so please excuse my terminology for some of the pieces.
Hope this helps!
Chris,
Unfortunately no further suggestions can be made concerning this issue so far as user performed trouble shooting. At this point the next course of action would be to take the unit to a servicing dealer for potential warranty consideration, be sure to take the unit with the POP to one of the dealers near you by utilizing the link provided below:
/images/us/homeowner/dealers/dealer-locator/