Service & Maintenance Question
I have no oil flow from my new 550xp. I tried all 3 pump...escalated
Service & Maintenance Question posted June 8, 2014 by Jared Cuneo
690 Views, 4 Comments
Question:
I have no oil flow from my new 550xp. I tried all 3 pump settings, and a different bar, both new. I manually put some oil in bar groove while I tested, and after about 5 minutes, still no oil.
I am dropping off at the dealer, but I had some cash when these first came out and it sat in the box for almost a year, so its out of warranty most likely.
I should also add that its very difficult to start compared to my Stihl.
If they try to make me pay to have this thing fixed, I am going to go apey. I was so looking forward to the husky as they are supposed to handle so well..... so far, I'm not happy at all. I drove 200 miles to do some work on my property and had I not had my other saw I would have lost it.
Thanks!!
Jared
I am dropping off at the dealer, but I had some cash when these first came out and it sat in the box for almost a year, so its out of warranty most likely.
I should also add that its very difficult to start compared to my Stihl.
If they try to make me pay to have this thing fixed, I am going to go apey. I was so looking forward to the husky as they are supposed to handle so well..... so far, I'm not happy at all. I drove 200 miles to do some work on my property and had I not had my other saw I would have lost it.
Thanks!!
Jared
Answer
Jared,
I am thinking that since your brand new saw sat un-used for a year, it is possible that all the oil in the pump and hoses drained back into the tank. I would try removing the bar and chain, and then find the rubber grommet where the oil comes out and would normally go to the bar. Make sure that rubber grommet is clean, then use some WD40 with one of those squirt nozzles on it, and give the hole in the grommet a couple of squirts. This will do a couple things, it will prime the pump and lines, and the little bit of pressure will back flush the lines and pump to the tank, and thirdly the lighter weight (WD40) oil will make it easier for the pump to get started before pulling in the bar and chain oil.
So just a thought, and hope it works for you!
I know you said it was a new chainsaw or a year old new chainsaw, but for any reason Did you remove or change the drive sprocket last year ? If you did then I would re-check that Installation and make sure the oil pump gear is installed correctly, the tabs of the drive sprocket have to engage the oil pump gear or it won't work. Anyhow, Hopefully you didn't take that apart.
PS. I am Not a Husqvarna Representative or Authorized Repair, just an experimental chainsaw person.
Be the first to rate this
|
Jared,
Oops, it sounds like you have already returned it to the Dealer, I didn't catch that om my first read. Hopefully it will just be a simple fix, and maybe adjustment to get the chainsaw running correctly.
Please keep me posted what you find as the problem, and If I can be of any help then please give me a shout!
Be the first to rate this
|
Thanks for the reply. No, I did not remove the sprocket from the saw prior to this, in fact, its been in its box the entire time. I never thought about priming the line, but after I gave up on it, it tilted over on its side and oil began leaking from the grommet. I though, hmm, I'll give it another go, maybe I just didnt let it run long enough.
This time however, I pulled the clutch cover and ran the saw......still no oil.
I dropped the saw off this morning and will report back the result for anyone else that may experience this issue.
I so want to like it, it looks awesome and it was a very smooth saw when it ran....I hope they get it fixed up right. On an aside though, I am super unimpressed with Husqvarna's customer service, and the dealer was fairly rude when I dropped it off, I am assuming because I didn't buy it from them. And no official channel to contact a real person. I won't yet say that I won't ever buy another Husq product, but I am close depending on how I am treated from this point forward.
At any rate Karla, thanks for your help, too bad you aren't on the Husq Service Team :)
J
Be the first to rate this
|
Well, after almost 2 weeks and a factory stripped oiler gear I still have no saw and no ETA. On a professional logging saw.
Had this saw been tested at the factory I suspect we would not be here, but.....
I called Husqvarna service today and it went basically as expected. They told me that they have no control over their servicing dealers and that some customers have to wait for a month for repairs. I was gobsmacked. No control over a dealer? Revoke the god**** dealership! Dealers are not even apparently trained to service new saws at all since my local dealer did not even have the $250 diagnostic tool to plug it in!
Incredible. And for a company to tell me to basically go pound sand after buying a professional tool that is relied on for work is just insanity. I will never buy another Husqvarna product as long as I live and will tell everyone that I know and post to every blog, social site, backhouse, and outhouse that I come across what passes for a professional product and support.
I guess this is why Husky products are sold at Lowes and HD while Stihl's are only available to reputable dealers that ARE under the control of the parent company.
God if I could only swap this saw outright for another Stihl, I would do it in a heartbeat. I keep hearing how isolated this case is....if that is really true, then why is it so god**** hard to make it right. If nothing ever breaks, then it seems like customer service would be all over me to get this resolved like the Maytag man or something. What utter BS.
This is a prime example of a company that does not care, does not stand behind their product, and even worse, does not have any control over the most important aspect of the business; the face, the servicing dealer. Shameful.
Be the first to rate this
|