General Product Question
12Jul14
Approximately a week ago, a question was...escalated
General Product Question posted August 12, 2014 by Robert Uplinger
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Question:
12Jul14
Approximately a week ago, a question was submitted; no reply. This date after five minutes on a telephone tree, ten minutes on hold, I received an individual whose coffee break I must have interrupted owing to the crabby attitude. It was confirmed that this was the e-mail address. I was also told that this was not a public forum and that a reply would be received from Husqvarna. The text of last weeks e-mail:
"My Snapper died after a mere 26 years of use and I purchased a Husqvarna. Although it doesn't do all that the Snapper did, it works save for one issue: This old, disabled, Army vet cannot maintain a perfectly upright and balanced posture. The next result is that I must start and re-start and re-start the tractor multiple times just to mow the yard. Any thoughts, suggestions, ideas?"
Approximately a week ago, a question was submitted; no reply. This date after five minutes on a telephone tree, ten minutes on hold, I received an individual whose coffee break I must have interrupted owing to the crabby attitude. It was confirmed that this was the e-mail address. I was also told that this was not a public forum and that a reply would be received from Husqvarna. The text of last weeks e-mail:
"My Snapper died after a mere 26 years of use and I purchased a Husqvarna. Although it doesn't do all that the Snapper did, it works save for one issue: This old, disabled, Army vet cannot maintain a perfectly upright and balanced posture. The next result is that I must start and re-start and re-start the tractor multiple times just to mow the yard. Any thoughts, suggestions, ideas?"
