General Product Question
First of all, I recently purchased a FL25C and tried to...Answeredescalated
General Product Question posted August 1, 2011 by Roseann MacCue, last edited February 10, 2012
671 Views, 1 Comment
Question:
First of all, I recently purchased a FL25C and tried to register it at your website. I had to register it as a different model because my model was not listed in the drop down. My question concerns my first-time use of my FL25C. After about 15 minutes of use and several times having to stop the unit and manually pull out string, I notice that the shaft between the trimmer head and shield was very hot. It actually started to smoke and I immediately stopped the trimmer and left it to cool down. After it was cool, I restarted it and used for a few minutes when it got very hot again. Can you tell me what the problem is or if I should return the trimmer? Roseann M
Best Answer
Answer
Thank you for contacting the AnswerARMY.
It is upsetting that you have had this experience.
First, thank you for bringing that model as missing to my attention, I have added the model FL25C to the Weed Eater Trimmer Section. you are welcome to re-register under the correct model.
Secondly, the trimmer shaft will get hot, for it to start smoking seems excessive. I would encourage that you take the trimmer to a local authorized Weed Eater service center to have the machine inspected for a failure.
To find your local Weed Eater service center please use th dealer locator on the website: http://www.weedeater.com
Thank you for contacting the AnswerARMY.
It is upsetting that you have had this experience.
First, thank you for bringing that model as missing to my attention, I have added the model FL25C to the Weed Eater Trimmer Section. you are welcome to re-register under the correct model.
Secondly, the trimmer shaft will get hot, for it to start smoking seems excessive. I would encourage that you take the trimmer to a local authorized Weed Eater service center to have the machine inspected for a failure.
To find your local Weed Eater service center please use th dealer locator on the website: http://www.weedeater.com