Hedge Trimmers

My recently delivered snow thrower attachment for an AWD Articulated Rider appears to have two serious design flaws. The local dealer, Jack's Small Engines, doesn't seem to understand the problem. They simply want to send the thrower tower back to you for replacement (it was also damaged in shipment). I cannot accept this until you show me that these problems are not design flaws and can be easily corrected. Otherwise I don't want the product and will consider returning the AWD Articulated Rider as well as the snow thrower.
I can be contacted at 410-510-7176 or cschnee@comcast.net. I own six Husqvarna products and hope your customer service can provide some answers for me.