Snow Blowers

I have a 12527HV Snowblower. It was difficult to start from day 1 and I just thought it was just the way it was. Today while inspecting the machine I noticed the primer hose is broken in half. Is this a warrantied item? I purchased the machine about a year ago and only used it about 3 times. Also, the cotter pin for the auger control fell out the last time I used the machine. I currently have a paperclip holding the lever in place. Would HV be able to send me these 2 items in the mail so I can install? I do not have a vehicle capable of bringing it to a service center.

Thanks!