Parts Question
EDITED on 2012/04/16:
This is a question that your...Answeredescalated
Parts Question posted April 11, 2012 by DJ Vorhis, last edited May 1, 2012
459 Views, 1 Comment
Question:
EDITED on 2012/04/16:
This is a question that your customer service in N.C. told me I needed to get the answers from you, since they didn't have the model number in their system (yet).
I bought a 22" Black Max FWD self-propelled mower from Sam's Club on National Blvd in Huntsville AL on Good Friday (2012/04/06):
Black Max 22" GCV160 Honda-powered
MFG ID #96144000700
Model #961440007
Serial #012312M011652
The problem is, I did not get anything with it except the
grass catcher.
I need the packet of Manuals that is supposed to come with it
and the grass Discharge Deflector (ie: grass chute for
non-mulch use). Looking in an opened one at the store since
my other post, I found the part numbers that your
Customer Service number could not find:
Discharge Deflector: PN# 532-40-30-73
Repair Parts Manual: PN# 532-44-59-67
Operators' Manual:
(No PN, but this number - 193733 Rev. 9 09.16.10)
Owner's Manual:
(No PN, but these numbers - 434780-Rev2; POM-31Z8B028;
00X31-Z8B-0280)
BTW, I was told by the CSR on the phone that the
deflector for the (similar) Model #961440005
is the same part number (532-40-30-73), if that is of
any help to you.
I also noticed that the blade supplied with it is very
light-weight, and was wanting to know if you make a heavier
blade for that model. If so, could you please let me know
It also was supposed to come with a 'can' of oil, but I don't
care about that, but these other things I do.
I live in the country with a very large yard, and
"mulch-only" will NEVER cut it (sorry for the pun).
I'll have no choice but to use it without a deflector
if you cannot supply one, as I can't get it from
Sam's Club, and I don't want to haul the whole thing
back down almost 100 miles to return it at this point.
If there were any other parts or tools that I should have received (and need), I'd appreciate your help on that, too.
I'll look forward to hearing from you.
Thank You Very Much in advance!
DJ Vorhis
This is a question that your customer service in N.C. told me I needed to get the answers from you, since they didn't have the model number in their system (yet).
I bought a 22" Black Max FWD self-propelled mower from Sam's Club on National Blvd in Huntsville AL on Good Friday (2012/04/06):
Black Max 22" GCV160 Honda-powered
MFG ID #96144000700
Model #961440007
Serial #012312M011652
The problem is, I did not get anything with it except the
grass catcher.
I need the packet of Manuals that is supposed to come with it
and the grass Discharge Deflector (ie: grass chute for
non-mulch use). Looking in an opened one at the store since
my other post, I found the part numbers that your
Customer Service number could not find:
Discharge Deflector: PN# 532-40-30-73
Repair Parts Manual: PN# 532-44-59-67
Operators' Manual:
(No PN, but this number - 193733 Rev. 9 09.16.10)
Owner's Manual:
(No PN, but these numbers - 434780-Rev2; POM-31Z8B028;
00X31-Z8B-0280)
BTW, I was told by the CSR on the phone that the
deflector for the (similar) Model #961440005
is the same part number (532-40-30-73), if that is of
any help to you.
I also noticed that the blade supplied with it is very
light-weight, and was wanting to know if you make a heavier
blade for that model. If so, could you please let me know
It also was supposed to come with a 'can' of oil, but I don't
care about that, but these other things I do.
I live in the country with a very large yard, and
"mulch-only" will NEVER cut it (sorry for the pun).
I'll have no choice but to use it without a deflector
if you cannot supply one, as I can't get it from
Sam's Club, and I don't want to haul the whole thing
back down almost 100 miles to return it at this point.
If there were any other parts or tools that I should have received (and need), I'd appreciate your help on that, too.
I'll look forward to hearing from you.
Thank You Very Much in advance!
DJ Vorhis
DJ,
That should be no problem. Contact the number below and tell them what you just told me and give them the part numbers and they will get the parts and manuals shipped out to you. 1-800-487-5951
I hope this helps.