Service & Maintenance Question
The two bolts that hold the handle to the underbody of my...escalated
Service & Maintenance Question posted August 31, 2014 by Bart Lyman
69 Views, 6 Comments
Question:
The two bolts that hold the handle to the underbody of my saw have came out. A simple fix right? When I looked where the bolts feed into the saw it appears that the area around where the bolts screw in have broken off. It almost looks like there was a weakness in the body material. Without those bolts being screwed in it will not hold oil. I have not cut more than 8 chordes of wood with this saw and I take good care of it so I don't have any idea how this happened. How do I go about getting it fixed as it looks like it is a manufacture defect?
Thank you for your help.
Thank you for your help.
Answer
saw was likely dropped or thrown hard during shipping to or from Husqvarna. stress cracks in magnesium only grow in one direction. (BIGGER). time for a warranty replacement powerhead dude. rebuild requiring cast replacement is not viable for Husqvarna because dealers charge $85.00 per hour and that would exceed replacement cost...
Do not take "NO" as your answer. get made whole immediately, or bring legal action to force them to make you completely whole once again. their resistance is futile because all of your legal expense will accumulate and be paid by them ultimately...
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What is the best way for me to go about this. Should I take it back to where I bought it or should I contact Husqvarna directly?
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1st thing I would do is to go to www.husqvarna.com/id/support/contact
after the web page comes up then clearly & concisely explain the fractures in the magnesium casting, and how you believe they got there. be very polite and non-threatening in the early correspondence. choose your script very carefully, and try to manicure it direct and straight to the point so that they will understand what you are trying to convey. keep the sentences short and to the point.
I just purchased a brand new right out of the box 576 XP G. I worked 8 billable hours on the saw and it never even threatened to start.
I am a professional chainsaw mechanic that has never been beaten. not even by chainsaws 30 years old that bounced out of the bed of a truck at 75 mph.
so I am not certain that the guys at Husqvarna are even functionally retarded. so speak to them in terms that they can understand.
next stop is the local Husqvarna dealer so they can confirm warranty elegibility and make the determination on the disposition of your saw. meaning replacing the casting (crankcase halves), verses the cost of replacement.
and if all of this fails you, then show up in the office in N.C. with a flamethrower.
i'm pretty sure that will get their attention. good luck...
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Bart,
What Model chainsaw, did you say this problem was related to ? I don't have any great solutions other that what Robert stated, which is to bring it to a Husqvarna Repair Center for their evaluation.
I do believe that the newer metal housing chainsaws are much thinner castings, and don't seem to have as much metal, and that appears on almost all brands of chainsaws, also on plastic models too. It maybe an attempt to make the saw lighter or maybe its just economics. But I recently repaired a 20 year cast magnesium housing chainsaw, and you could see where it had been back and forth to a repair shop, and each time they added more thread inserts, and larger self tapping bolts to the chainsaw, but there was enough metal thickness in the casing to afford those repairs, but today Not so much, usually its replace the parts.
If when you get your chainsaw back, and you can't get a warranty replacement or like new repair, which I can't imagine why not ? Hopefully you have the receipt, and date of purchase, and don't wait too long to get a warranty evaluation, you should be OK. However, If your Not able to get an acceptable repair, Please Post here with a picture of the problem area attached, and the model number, and I will be glad to help try and figure out a fix, just let me know.
I hope this helps!
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karla, I can clearly see that you have your program together and I was hoping you would take a look at my current dilemma with a brand new Husqvarna 576XP G that has never started or even threatened to start. I can't believe that I am getting beaten down by a right out of the box 576. my direct email is
my original posting on answer army can be viewed "i just purchased a new 576XP G and it is on the next page of this site. I posted it a few days ago and nobody seems to want to take a crack at it. thanks, Robert...
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Robert,
I will be glad to try and help! Let me go back and re-read your original problem, and then I will send you an E-mail. I am sure we can get it working again, so relax and take three deep breaths, and I will be in touch.
I really do understand the frustration, but sometimes a second set of eyes or a second opinion is helpful.
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