Service & Maintenance Question
I purCHASED a Husqvarna walk behind lawn mower model 7921R...Answeredescalated
Service & Maintenance Question posted July 21, 2011 by paul haynes, last edited February 10, 2012
285 Views, 1 Comment
Question:
I purCHASED a Husqvarna walk behind lawn mower model 7921R last summer and it has now been taken in for service twice for the same problem. The time the service manager at Modern Farm Equipt in Fulton Mo said he would route the cable a different way so it would not kink when the handle was lowered for storage. Well its been in the shop for two weeks and they still do not have the part. Last time we were charged over $100.00 for the part and this time I told them this must be a design fault they refuse to eat the cost of repair. I called Husqvarna they said I needed a second opinion well i am not about to pick up the lawn mower and drive 20 miles to an authorized service center to get a second opinion. The comapny will not even call Modern Farm and find out what is going on. The manager of Modern Farm told me i could use the lawn mower with one cable but I would have to push a self-propeled lawn mower no thanks to that idea. Modern farm does not even call back to let me know if they will eat the cost or not. I would not recommend Modern Farm or Husqvarna to anyone. Stay away from both.
Best Answer
Answer
Thank you for contacting the AnswerARMY.
While I understand you are upset, you are also not going to like the answer.
The cables will not kink if the handles are folded correctly, they were not kinked when we boxed the mower.
Kinking of the cable is not warrant able, care must be taken to prevent the cable from kinking when folding handles.
This is not a design flaw and is not a defect, that is why the dealer has charged you for the repair.
Thank you for contacting the AnswerARMY.
While I understand you are upset, you are also not going to like the answer.
The cables will not kink if the handles are folded correctly, they were not kinked when we boxed the mower.
Kinking of the cable is not warrant able, care must be taken to prevent the cable from kinking when folding handles.
This is not a design flaw and is not a defect, that is why the dealer has charged you for the repair.