The PP6600 generator has a recall posted against it for creating a fire hazard. In the parts listing for the PP6600 posted on your website, the stator assembly original part number has been superceded by a new substitute part number. It seems that there is a known defect with this part that your company does not want to take responsibility for. You need to honor your warranty comittment with your customers and provide me with a new --and reliable unit.
Hi and thanks for using the Answer Army to post you questions and comments.
I'm sorry for your experience at one our service center. I have included a link so that you can find another dealer close to home.
http://husqvarna.locator.custhelp.com/cgi-bin/husqvarna_loc.cfg/php/loc/enduser/loc.php
After dealer performs his evaluation on machine the dealer is to call in and speak with a technical adviser. There is no reason that we would deny this claim, as long as it is a manufacture defect we will cover the cost of the repair. Also part numbers are superceded on the regular basis, this is not due to problems with parts. I have seen some parts superced as much as 7 times on some of our older machines. As for the fire hazard, we had a problem with the carburetor manufacture that we use but that should have been corrected if the box that contained your unit had a green dot on it.
Dealer needs to check for bulletins relating to carburetor as some units have been updated per bulletin
I hope this helps, and thanks again for using the Answer Army.
Hi and thanks for using the Answer Army to post you questions and comments.
I'm sorry for your experience at one our service center. I have included a link so that you can find another dealer close to home.
http://husqvarna.locator.custhelp.com/cgi-bin/husqvarna_loc.cfg/php/loc/enduser/loc.php
After dealer performs his evaluation on machine the dealer is to call in and speak with a technical adviser. There is no reason that we would deny this claim, as long as it is a manufacture defect we will cover the cost of the repair. Also part numbers are superceded on the regular basis, this is not due to problems with parts. I have seen some parts superced as much as 7 times on some of our older machines. As for the fire hazard, we had a problem with the carburetor manufacture that we use but that should have been corrected if the box that contained your unit had a green dot on it.
Dealer needs to check for bulletins relating to carburetor as some units have been updated per bulletin
I hope this helps, and thanks again for using the Answer Army.