General Product Question
I read the post about the back pack blower t-shirt and...escalated
General Product Question posted July 10, 2012 by Terry Pelkey
252 Views, 9 Comments
Question:
I read the post about the back pack blower t-shirt and didn’t see a positive answer so I’ll ask again. I purchased a 350BT blower in April of 2012 and I believe the t-shirt was still being given away with them after you register the blower. I'm trying to find out how long that was going on for. I have purchased 2 chainsaws and the blower and have missed out on all the promos that Husqvarna has had…
Thank you,
Terry Pelkey
Thank you,
Terry Pelkey
Answer
There's still be no resolution to the other blower T-shirt post. I attempted to call Husqvarna in the spring and got a complete runaround on their phone system. Customer service has been an absolute joke with regards to this issue. Your post is noted as "escalated", but I doubt you've yet to receive your promotional materials.
Did I buy a blower for a t-shirt? No, I bought a blower for a blower, but don't tell me something else is part of the deal and then renege on that.
I refuse to buy another Husqvarna product until this t-shirt promotion is squared away.
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I also call Husqvarna customer support on August 20th and talked with Tracy. He said he has heard about it but did not no the details and would find out and call me back. So far no follow call from him or any Husqvarna customer support staff.. I won't resfuse to buy another Husqavrna product as I feel they make some of the best outdoor power equipment on the out there.. However, I will be more careful the next time I buy one...
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I to purchased a backpack blower and have not receivd my t-shirt.I didnt buy the blower for the shirt but when u r told you will get one then I want mine.
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I too bought a backpack blower in october 2012 and still no T-shirt and you cant talk to any one they refer you to this piece of crap. I think their promos are a scam. Pat Boyd
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Same here, still waiting on my shirt too. Was going to buy a new saw soon too and was considering a 346XP, looks like its time for me to check out Stihl's lineup of saws.
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I called 1-800-487-5951 today inquiring where my free t-shirt was. Told the customer service rep I spoke to about the mutliple posts on this site and the main Husqvarna site regarding no t-shirts as promised, lack of responses by the "Answer Army" to any and all issues whether direct message or postings, lack of replies to my emails to customer service. I also mentioned how I got chose a new Stilh over Husqvarna based on this experience and that I got my free Stihl case within 6 weeks. She spent a few minutes typing out my issues. Got escalated, told next person same thing, she said she would send it on to their promotional department, Im doubtful anything will happen but will post again if it does.
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Yup! makess you wonder how much they really care about customers. Promise something they know they will never honor! Still havent got my T-shirt and I spent 580 dollars
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Brenda, a supervisor I spoke to last time I called did called me back a few weeks ago. She instructed me to call to 888-487-2826 as this number deals with promotions. I finally got around to calling today, the person I spoke to told me they are a 3rd party company and only deal in rebates, she suggestion I write to Husqvarna, Office of the President, Young America Corp, 717 Faxon Road, Young America, MN, 55387-9481. I guess Ill get to writing something when I get a chance. I called Brenda back and informed her of this, she stated that was the number Husqvarna told her to give to me, I gave her my case number and she said she would escalate it. I dont really want the shirt, I would donate it to the needy if it ever comes, its more of the principal of the matter.
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