Warranty Question
I purchased a Weed Eater One from the Rona in Chilliwack,...escalated
Warranty Question posted April 30, 2012 by Pat Stevens, last edited May 8, 2012
314 Views, 2 Comments
Question:
I purchased a Weed Eater One from the Rona in Chilliwack, BC, Canada on May 21, 2011. The machine's serial number is 041311L002912. It now will not move forward without making a loud grinding noise, though it will go into reverse just fine. I would like to take it in for warranty repairs since it is less than a year old and has less than 20 hours time on it.
The problem is that when calling the companies listed on the service locator I find that while they will service Weed Eater products they will no longer do warranty repairs. I've called the first nine companies listed with no luck and the next one's are in the US so I'm not going to take it across the border for repairs.
Can you direct me to a repair agent that will do warranty repairs on my Weed Eater One and don't say to check the service locator?
The problem is that when calling the companies listed on the service locator I find that while they will service Weed Eater products they will no longer do warranty repairs. I've called the first nine companies listed with no luck and the next one's are in the US so I'm not going to take it across the border for repairs.
Can you direct me to a repair agent that will do warranty repairs on my Weed Eater One and don't say to check the service locator?
Answer
Hi Pat ... I bought my Weedeater One from Sears Canada in 2010.
See my answer to a similar problem that I had with the weedeater one gears that I posted in July 2010 ( http://answerarmy.com/posts/378cfaf899 )
You don't need a service centre to fix the problem if you have a socket set and a wrench.
The fix takes about 15 to 30 minutes to adjust the gear tension.
I also noticed that you are also from B.C.
If your looking for the two bagger lawn catcher in Canada, FORGET IT .. you won't find one.
I ended up buying one from HOMEHARDWARE in Bellingham, Washington.
You can bring it back to Canada duty free within the same day / hour since the bagger attachment is made in the USA.
Dan.
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Hi Dan, thanks for the suggestion. I adjusted the gear lever as much as possible and it works fine as long as it is on jack stands but as soon as the rear wheels have weight on them the grinding noise re-appears.
Pat
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