Parts Question
I purchased and received a 323R brush cutter 4/25/2013 and...escalated
Parts Question posted May 26, 2013 by Mike Higgins
463 Views, 1 Comment
Question:
I purchased and received a 323R brush cutter 4/25/2013 and the 'Cutter Attachment Guard' Item 4 in the 323R Operator's manual was not in the box of parts, which will create a personal hazard when I use the brush cutter blade. Please provide the subject part, (see image of part as marked copied below). I have registered this product with Husqvarna. Up front I purchased the 323R from Amazon and as you know they don't handle replacing missing parts, even though Husqvarna benefits greatly from supplying Amazon with a lot of your products to sell. Please just send me the missing Husqvarna 323R Brush Cutter Guard, as I don't want to return your 323R back to Amazon and purchase another named brand. Also, the wing nut for attaching handle bar to the shaft is the wrong size as the holding bolt hex head does not fit it, however I will fix it. Thanks Mike Higgins 3961 Bittle Rd, Gibsonville, NC 27249 (Please note, I posted this in error in the String Trimmer area 5/1/13. As of 5/10-13/2013 I hadn't received any response):
Photo:
Answer
5/26/2013: I originally posted this on 5/1/13 in the bushcutter/trimmer area and then in the brush cutter area on 5/10/13. As of 5/26/2013 I haven't received any response. When I went to check on any progress, I noticed Husqvarna placed it as a "Draft" where only I can see it. Is this their answer to good customer service? Please Husqvarna just provide me with the missing 'Cutter Attachment Guard' Item 4 in the 323R Operator's manual as shown in the above image or give me an answer why you can't. (See my less than kind Review on Amazon and other web sites concerning Husqvarna's lack of Customer Service. Until they respond positively, my reviews will be negative.
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