Walk Behind Lawn Mowers

Bought a HU700 walk behind mower on May 7, 2013 at the local Lowes. Yesterday (8/7/13) while mowing all of a sudden it sounded like the RPMs increased and I was about to release the handle when the motor started smoking. I shut the mower off and looked for anything on fire everything appeared normal and I let it sit for a couple minutes. Restarted it and there was a loud noise so I shut it off again. I took the recoil and the plastic cover off the motor and found out that the plastic fan blades on top of the motor flywheel was hitting the plastic cover. Found a Husquvarna dealer called them and they told me they were 8 days out called the Husquvarna line and they found me a couple other places after I explained what happened to my mower. Took mower to the repair center and left it to be looked at, now I need to borrow my parents mower to cut my grass. Called back up today because I'm extremely frustrated I bought a new mower so I wouldn't have issues, well I guessed wrong. Told that customer service rep the story and they told me there was nothing they could do and that there wasn't a manager I could speak to. Not happy with this answer I called them back this rep was help for in telling me that I could fill out a Escalation ticket but they needed the model and serial number so I had to call the service center and get this information. Called them up again told the rep I needed to fill out a escalation ticket but for some reason he transferred me to the escalation department who couldn't do anything because nobody had filled out an escalation ticket. They put me on hold and after 5 minutes the line went dead. Called back yet again started filling out a escalation ticket and when they heard motor they then told me this is something that I would have to contact Honda about because it's their product. Also found out that I have to bring it to a Honda service center which nobody ever told me in the multiple calls I made to your customer service center. I asked to speak to a manager which they didn't know if they could find one to talk being there was only one manager there for the 50 customer service reps, talked to the manager and they told me there was nothing they could do and that I should call the service center because I have to make sure they are Honda certified to do the repair being Honda will have to pay for the warranty claim. Luckily when I called the location I dropped my mower off at they told me they were Honda certified.

I bought a new mower so I wouldn't have to deal with problems I understand things can happen but there is a severe lack of knowledge in your call center. I did my research and thought this would be a great mower to get but to have this poor support and being disconnected right now I don't ever plan to buy another product of yours because of the way this has been handled.

I've wasted enough of my time and money on this mower to learn my lesson, now I get to waste more of my time going to borrow a relatives lawn mower because my 3 month old lawn mower is being serviced!!!