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Warranty Question

    Torrey Douglas
    I have a Poulan Pro Blower/Vac model BVM200FE. It was...escalated
    Warranty Question posted November 11, 2013 by Torrey Douglas 
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    Question:
    I have a Poulan Pro Blower/Vac model BVM200FE. It was purchased from Lowe's on 4/2012. I have always used the correct gas to oil mixture and have used the supplied 2-stroke oil as the instructions directed. I never had an issue with the blower until recently. However, about a month ago it stalled out and will not start again. I recently replaced the spark plug for the make and model which I also purchased from Lowes as well. Once I replaced the spark plug, checking and setting the appropriate gap, I cleaned the fuel intake system including blowing out the fuel filter. According to the printed material packed with the blower, it would appear to be under warranty. I spoke with a representative that referred me to a local service repair shop called "The Lawnmower Shop" and he diagnosed that the blower lost compression in the cylinder and it's not covered under warranty. After I received the diagnosis, I immediately contacted the Poulan Service Center and the rep stated that this is an issue that Corporate covered in the past but due to the number of consumers having this exact same issue with different makes and models, they no longer cover this under warranty. This is really disappointing because the product was purchased with a 2 year warranty and is an obvious issue with the brand according to all the reviews that I failed to read before purchasing your product. I paid over $130.00 for this blower and cannot believe that you all refuse to repair it due to a known issue that's going on with different makes and models. Is there is anyone that cares enough about consumer and would do the right thing by following up with me regarding this matter? Also here's the Service Center Escalation # 93423279 from the call that I made today.
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